Front Desk Host

Job Summary of Front Desk Host:

The role of an IHOP Front Desk Host entails welcoming and seating guests with a warm demeanor and contributing to the efficient organization of guest traffic flow within the restaurant. The Front Desk Host position requires a balance of exceptional technical skills and interactive capabilities to manage various responsibilities, including taking and delivering food and drink orders. Beyond task execution, the restaurant highly values delivering top-notch customer service; thus, Front Desk Hosts are responsible for conducting financial transactions. A proficient Front Desk Host should focus on ensuring guests gratification by displaying friendliness, politeness, adaptability, and dependability. Moreover, an ideal candidate is characterized by their adeptness in problem-solving and their collaborative nature within a team environment.

Responsibilities of Front Desk Host:

• Addressing, arranging seating, and ushering visitors.
• Holds the door ajar to facilitate the entrance and exit of guests.
• Meeting the specific demands of guests by providing amenities like boosters, highchairs, and solutions for disabilities.
• Protocol for handling takeout and delivery orders effectively
• Successfully handling the waitlist when the restaurant is busy can be achieved by implementing strategies that prioritize efficient seating and customer satisfaction
• Giving recommendations for the menu along with additional information.
• Providing suggestions for extra products when relevant.
• Inputting orders through software interfaces, physical order tickets, or memorized information.
• Sending clear instructions regarding the order to the kitchen staff.
• Timely provision of food and drinks for external clientele.
• Providing monetary transfers and retrieving obligations.
• The cleanliness and maintenance of the restaurant play a significant role in attracting and retaining customers
• Offering unparalleled customer satisfaction is key to creating a remarkable customer journey.
• Receiving requests and packaging meals and drinks.
• Offering guidance to diners in choosing dishes that align with their tastes.
• Ensuring a superb customer experience.

Qualifications of Front Desk Host:

• Prior experience as a Front Desk Host is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must be a team player.

Benefits of Front Desk Host:

• Competitive Pay
• Flexible Hours
• Extensive Training
• Real Advancement Opportunities