Service Manager

Description:

About Service Manager at Papa John's: a pivotal role leading our service team to deliver industry-best customer experiences, fast and friendly service, and operational excellence in our front-of-house environment.

Qualifications:

• Ability to excel in a high-volume, rapid-paced setting while cultivating a positive and customer-focused team atmosphere
• Proven capacity for leading, coaching, and motivating service teams to achieve peak performance
• Must possess reliable personal transportation for store, bank, and essential company meeting travel
• Experience analyzing service metrics and labor costs to optimize the customer experience and operational efficiency
• 2 years of leadership experience in front-of-house restaurant operations or customer-facing retail

Benefits:

• This is your chance to make a real impact with competitive compensation and a bonus plan based on performance!

Responsibilities:

• As the Service Manager, you are the primary champion of the customer experience, ensuring every order is delivered with speed, accuracy, and genuine hospitality
• Lead the recruitment, training, and ongoing development of all customer service and delivery personnel, ensuring adherence to the Papa John's service standards
• Proactively monitor and manage customer feedback channels, resolving complex service issues quickly and professionally to ensure high satisfaction
• Execute daily front-of-house operations, including managing the point-of-sale system, cash handling procedures, and scheduling service staff to meet demand
• Guarantee the service area, lobby, and delivery operations comply with all health and safety regulations, maintaining a pristine environment for customers and staff
• Oversee labor scheduling and costs for the service

FAQ's:

Q) Does Papa John’s hire for production-focused kitchens?

A) Yes, roles focus on pizza assembly and oven operations.

Q) Are delivery and in-store roles separated?

A) Yes, responsibilities differ by position.

Q) Are online orders a major part of daily volume?

A) Yes, most orders are received digitally.

Q) Do employees manage rush-based production flow?

A) Yes, kitchens operate in timed production cycles.

Q) Is night-shift availability common?

A) Yes, late-evening shifts are frequently staffed.