Chili's Shift Manager

Company Overview:

At Chili's, teamwork, collaboration, and excellence drive our success. The Shift Manager plays a pivotal role in leading teams, ensuring smooth restaurant operations, and delivering exceptional guest experiences. This position contributes directly to Chili's mission of providing high-quality food and memorable dining moments.

Job Summary:

The Shift Manager is responsible for overseeing daily restaurant operations, supporting team members, and maintaining high standards of service and quality. Chili's managers lead by example, fostering a high-energy environment while balancing operational excellence and guest satisfaction.

Key Responsibilities:

• Respond promptly and effectively to guest complaints and concerns to ensure a positive customer experience.
• Encourage a culture of ownership and accountability among team members for their actions and contributions.
• Focus on identifying root causes of challenges and implementing improvements rather than assigning blame.
• Promote open communication to ensure every team member's perspective is acknowledged and respected.
• Foster an environment of continuous improvement by supporting innovative ideas and solutions.
• Lead effectively by balancing logical decision-making with emotional intelligence.
• Use Chili's financial control systems to monitor costs and enhance profitability.
• Follow operational procedures such as Manager Timeline and Line Checks to maintain quality standards.
• Hire, train, and empower staff to take on additional responsibilities, supporting long-term business growth.
• Implement loyalty programs to reward repeat guests and encourage ongoing patronage.
• Maintain food safety by adhering to proper handling, cooking, and storage procedures.
• Uphold Chili's cultural values: guest care, culinary excellence, accountability, and a vibrant restaurant atmosphere.
• Promote diversity, equity, and inclusion by valuing and leveraging the unique perspectives and abilities of all team members.

Desired Qualifications:

• Proven leadership experience in restaurant or food service management.
• Strong multitasking and organizational skills in a fast-paced environment.
• Ability to motivate and develop teams while maintaining high standards of quality and service.
• Commitment to operational excellence, food safety, and guest satisfaction.

About You:

• Dependable team player who thrives in a fast-paced work environment.
• Effective multitasker with strong organizational and leadership skills.
• Proven leadership experience in prior management roles.
• Fosters a team culture that values diverse perspectives and treats all individuals with respect and dignity.

Why Join Us

• Competitive compensation and benefits.
• Flexible scheduling options to support work-life balance.
• Opportunities for career growth and advancement within the company.
• Inclusive and supportive work culture that values teamwork, innovation, and personal development.

About Chili's:

Since its founding in 1975, Chili's has grown into a leading casual dining brand, celebrated for bold flavors, signature menu items, and memorable guest experiences. From Big Mouth Burgers to smoked ribs and sizzling fajitas, Chili's delivers high-quality food in a fun and welcoming environment. The company fosters an inclusive, supportive, and team-oriented workplace where employees can grow, contribute, and make a meaningful impact every day.