Shift Manager

Company Overview:

At Wendy', we believe families come in all shapes and sizes-including our Wendy' family of crew and managers. As part of our team, you'll join a fun, people-first workplace where leaders set the tone for a positive, growth-oriented restaurant environment. Wendy' Shift Managers are role models who guide, develop, and inspire their teams while ensuring excellent food, superior service, and operational success. We offer a supportive culture, flexible schedules, and opportunities for long-term career advancement in the food service industry.

Role and Responsibilities:

The Shift Manager is responsible for leading restaurant operations during assigned shifts. This includes managing team members, supporting customer service, ensuring food quality and safety, and delivering business results that align with Wendy' standards and values.

• Guide and lead team members through daily restaurant operations, setting a positive example of teamwork and professionalism.
• Support the restaurant' management team in achieving customer, employee, sales, and operational goals.
• Promote and maintain a Customer First culture by delivering excellent service and support to guests.
• Train, coach, and develop employees to build high-performing teams.
• Uphold Wendy' food safety protocols, brand standards, and operational procedures.
• Problem solve, make decisions, and adapt quickly to resolve customer or operational challenges.
• Operate and oversee restaurant equipment such as headsets, registers, and grills to support shift operations.
• Ensure the restaurant is clean, organized, and up to Wendy' quality standards.

Required Skills and Experience:

• Strong leadership and interpersonal skills with the ability to motivate and coach a team.
• Excellent problem-solving, decision-making, and communication abilities.
• Reliable, flexible, and willing to work varied schedules including evenings and weekends.
• Must be at least 18 years of age with a High School Diploma or GED.
• Possess or be willing to obtain a SERV Safe Certification by the end of training.
• Must have reliable transportation to travel to home store and occasionally other locations for training or meetings.

Compensation and Benefits:

• Competitive pay and bonus opportunities.
• Flexible schedules to support work-life balance.
• Employee Discount Program.
• Career growth and advancement opportunities-many of our higher-level leaders are promoted from Shift Manager roles.
• Healthcare options, paid time off, and 401(k) with employer match for eligible full-time shift managers (eligibility requirements apply).

About Wendy' Franchise Opportunity:

This position is with a Wendy' franchisee. Franchisees are independently owned and operated businesses and may provide different pay, benefits, and career opportunities compared to company-owned locations. At Wendy', we value diversity and equal opportunity, recognizing the strength that comes from an inclusive workforce.

This job description outlines the general expectations of the Shift Manager role but does not list all responsibilities. Actual duties may vary depending on location. All team members must comply with company and franchisee policies, brand standards, and applicable laws. Career progression opportunities are available through training and performance within Wendy' restaurants.

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.