Director of Operations

Company Overview:

Chick-fil-A is a leading quick-service restaurant brand recognized for its focus on quality, hospitality, and operational excellence. The Director of Operations plays a senior role in ensuring smooth store operations, driving strategic improvements, and mentoring team members to uphold the company's high standards and long-term success.

Role and Responsibilities:

As a Director of Operations, you will oversee critical operational areas, identify and resolve bottlenecks, and ensure the store operates efficiently while fostering a culture of accountability and excellence.

• Oversee specific areas of Critical Success Factors to enhance operational efficiency.
• Collaborate with Executive Directors and Team Leaders to address operational deficiencies.
• Mentor and empower team members and executives, fostering ownership and accountability.
• Streamline store operations and rectify inefficiencies to improve productivity.
• Maintain transparent communication by providing regular updates to the team.
• Uphold Chick-fil-A values and reputation in all interactions and dealings.

Required Skills and Experience:

• Minimum of one year supervising a team.
• Proven track record of achieving positive business impacts and effectively communicating results.
• Experience and skills in giving feedback and coaching team members.
• Proactive, self-motivated, and strong self-management capabilities.
• Ability to commit to 4050 hours per week, including mornings, evenings, and at least two Saturdays per month.
• Availability for both front-end and back-end operations.
• Maintain professional confidentiality and a clear driving record.

Compensation and Benefits:

• Pay rate: $20$24 per hour.
• Competitive salary with opportunities for growth and leadership development.
• Access to benefits and programs designed to support personal and professional development.

About Chick-fil-A:

Since its founding in 1946 by S. Truett Cathy, Chick-fil-A has grown into a nationally recognized brand known for exceptional service, high-quality food, and a supportive work culture. The company emphasizes personal development, leadership growth, and creating a welcoming environment for both employees and guests. Chick-fil-A is committed to upholding principles of integrity, accountability, and service excellence, providing employees with opportunities to thrive and make a meaningful impact in their communities.

FAQ's:

Q) Does Chick-fil-A emphasize hospitality-based hiring?

A) Yes, guest interaction is a core hiring focus.

Q) Are roles structured around front-of-house and back-of-house teams?

A) Yes, responsibilities are divided between service and kitchen teams.

Q) Is faith-based culture part of employment?

A) Work culture reflects company values but roles are open to all applicants.

Q) Are leadership roles location-operator driven?

A) Yes, individual operators manage leadership hiring.

Q) Are Sunday closures consistent across all locations?

A) Yes, restaurants are closed on Sundays.