Restaurant Operations Manager

Restaurant Operations Manager

Job Summary:

The Team Leader is accountable for making sure that each customer's experience meets or exceeds expectations. They oversee team member performance and guide them in completing tasks according to the set company standards. Additionally, the Team Leader focuses on upholding high levels of customer service, supporting operational responsibilities, and engaging in a skills development program aimed at career growth within Whataburger.

Responsibilities:

Leadership and Communication

• Protects and elevates the Whataburger Brand status unceasingly.
• Informs superiors promptly in situations where reporting to work as scheduled is not possible.
• - Shows up for all obligatory meetings and training sessions.
• Passes on any challenges beyond the Team Leader's authority to the Manager on duty.
• Is dedicated to enhancing personal leadership skills to foster better performance outcomes.

People

• Whataburger's incorporation of Pride, Care, and Love into its ethos highlights its commitment to family-centric values
• Continually enhances job skills through performance appraisals.
• Fairly enforces organizational policies with a consistent approach.
• Sustains professional partnerships with team members.
• Enhances employee skills and knowledge through interactive, spontaneous learning experiences.
• Examines team members' effectiveness and identifies potential areas for training to enhance their performance.
• Delivers constructive feedback in a supportive and motivating fashion.
• Sets a positive example for others by consistently demonstrating leadership in daily interactions.

System

• Supports in administrative operations by handling tasks like cash reporting, inventory inspections, and modifications to payroll procedures.
• Handles necessary operational duties and sets a standard of excellence during shifts.
• Certifies that all products meet quality standards and are delivered within the designated service time requirements.
• Manages the Drive-Thru service flow to ensure prompt delivery to customers.
• Ensures the consistent adherence to Whataburger's standards regarding the restaurant's appearance.
• Encourages teamwork to deliver exceptional customer service collectively.
• Makes sure that all activities are carried out based on the designated policies and procedures.
• Develops shift reports for the purpose of communicating key information to management and other stakeholders.
• Validates the safe operation of equipment in accordance with company guidelines.

Customer

• Ensures that customers are happy with their orders and receive them in a timely manner.
• Manages the restaurant's visual representation to enhance a positive reputation.
• Addresses customer grievances according to company protocols and endeavors to meet customer demands.

Finance

• Exhibits sound financial management practices with company resources.
• Verifies compliance with organizational cash handling protocols to uphold accuracy standards.
• Controls cash handling processes and oversees inventory control implementations.
• Responsible for handling cash deposits and managing the petty cash reserves.
• Ensures cost-effective strategies for labor and food to maximize productivity levels.

Physical Requirements:

• The position entails the physical ability to lift objects weighing a maximum of 50 pounds.
• Talent for remaining on one's feet for the duration of the work shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Regular interaction with water, cleaning solutions, and edible items.
• Frequent handwashing.

Key Performance Indicators:

• Demonstrates a strong commitment to organizational objectives by working collaboratively with others.
• Effectively completes well-defined tasks and projects as instructed by management.
• Champions the value of team synergy and joint problem-solving.
• Approaches feedback positively as a means for personal development in a professional context.
• Exhibits a resolute commitment to the success of the restaurant and carries out an appropriate amount of work.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Prospects for career progression and development avenues.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• Individuals facing hardship can find assistance through the Whataburger Family Foundation's grant program.
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a renowned fast-food chain that places a premium on offering top-tier service and delicious meal options. We are steadfast in our commitment to providing opportunities for growth and progress to all team members, fostering an environment that encourages personal development and empowers individuals to have a lasting impact regularly.

FAQ's:

Q) Does Whataburger hire for overnight restaurant operations?

A) Yes, select locations operate overnight and hire staff specifically for late-hour service.

Q) Are employees assigned fixed stations during shifts?

A) Yes, team members may be assigned to designated stations per shift.

Q) Is drive-thru service a primary job function?

A) Many roles focus heavily on drive-thru order accuracy and speed.

Q) Does Whataburger offer leadership-in-training roles?

A) Yes, leadership tracks are available for experienced team members.

Q) Are holidays considered peak working days?

A) Yes, holiday availability may be required at some locations.