Frontline Shift Manager

Company Overview:

Are you looking for a job or an opportunity to be a part of a team Are you looking for an employer who recognizes and values your contributions Sounds like we're a perfect match! Join the We Appreciate You team, a company that offers competitive benefits, appreciates and recognizes accomplishments, supports a promote from within philosophy, encourages a work/life balance and treats everyone with respect! Our best team member candidate is a results-oriented professional with a strong customer focus for both internal and external customers! The Wenspok Companies is a privately owned franchise of Wendy's Restaurants in the USA, operating 67 Wendy's restaurants between Washington, Idaho, Oregon, Colorado, South Dakota, North Dakota, Kansas, Montana, Wyoming, and Nebraska and employing over 2,500 team members!

Role and Responsibilities of Frontline Shift Manager:

As a Frontline Shift Manager, you will be responsible for management of an entire shift(s) of restaurant operations. You will work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. This position involves managing the front-line team, ensuring customer satisfaction, maintaining operational efficiency, and supporting the management team in achieving restaurant goals. Key responsibilities include

• Manage the entirety of restaurant operations for a shift, overseeing the workflow and ensuring operational excellence throughout.
• Support, educate, and guide employees to establish a high-performing team.
• Provide a comforting and inclusive environment for work and dining purposes.
• Stay alert and strengthen the enforcement of food safety procedures throughout the shift.
• Enhance operational efficiency to achieve store sales and profit objectives effectively.
• Remain committed to the QSC standards, upholding quality, service, and cleanliness as top priorities.
• Safeguard the fortification of Wendy's brand and estate.
• Show a persistent drive to achieve results and consistently meet performance targets.
• Make it a priority to surpass customer service standards and guarantee customer happiness and fulfillment.
• Instruct, oversee, and reward crew members for consistent compliance with food safety procedures.
• Take on the role of Cash Manager as needed, which involves tasks like initializing cash registers at the beginning of the day and confirming cash totals at the end of the shift.
• Complete inspections to ensure that the restaurant is suitably organized for opening/closing procedures and has the capacity to accommodate periods of high customer demand.
• Assist the restaurant management team in developing and implementing training and communication strategies that are tailored to maximize retention among crew members and Team Trainers.
• Administer, oversee, and coordinate the implementation of operational tasks, ensuring alignment with Company policies and regulations.
• Support the restaurant management in coordinating crew member schedules to ensure adequate coverage and deliver outstanding customer service.
• Control the costs of food and labor to achieve budgetary aims.
• Implement company guidelines and procedures in a consistent manner.
• Scrutinize food preparation activities to uphold quality standards.
• Combine efforts with your team to reach sales goals and boost financial performance.
• Promptly attend to customer complaints and effectively manage concerns related to guests.

Required Skills and Experience of Frontline Shift Manager:

• The age eligibility starts at 18 years.
• Applicants should ideally have a high school diploma or its equivalent and be able to provide all documents required by both state and federal law.
• Prospective candidates must have at least one year of experience as a Frontline Shift Manager or in a comparable role, with a preference for individuals who have worked in high-volume QSR or fast-casual dining establishments.
• Capability to handle diverse work schedules, including weekends and holidays.
• Proved ability to guide and oversee your team in a fast-paced, dynamic environment.
• Exhibits a talent for resolving issues and demonstrating sound decision-making abilities.
• Prioritizing results with a clear focus on meeting customer expectations.
• Strong leadership skills complemented by effective interpersonal communication abilities.
• The capability to engage in effective communication with both colleagues and customers is crucial.
• Awareness of the necessary procedures and regulations for food safety.
• Expertise in managing multiple tasks at once and sorting them by urgency in a quick-paced environment.

Preferred Qualifications for Frontline Shift Manager:

• Previous involvement in high demand QSR or fast casual dining establishments.
• Possessing excellent computer skills can be beneficial.
• Skills in cash management techniques and financial statement analysis.

Compensation and Benefits of Frontline Shift Manager:

• Competitive starting pay based on the individual's pertinent professional history.
• - Feasible and effective reward program for promoting wellness.
• Health benefits encompassing medical, dental, vision, and prescription needs.
• Paid vacation.
• Life insurance.
• 401(k) with a set 5% match provision.
• Promising opportunities for career advancement and enhanced earning capacity.
• Creating a supportive environment and a culture that favors internal promotions (97% of our managers have been internally promoted).
• Personalized assistance, training, and resources tailored to help you reach your objectives.
• Mapped career journeys for those dedicated to a sustained professional path.
• Managing work-life harmony within a team-oriented culture that emphasizes mutual support and a positive atmosphere.

About Wendy's:

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations. Join the We Appreciate You team where your contributions are recognized and valued, and where you can build a rewarding career with opportunities for advancement. We believe in promoting from within and providing the support you need to succeed!