Shift Lead

Dunkin

Ogdensburg, NJ, 07439

Full Time

25 February 2026

Shift Leader – Dunkin’

At Dunkin’, we know that coffee and donuts are just part of the recipe-great people are the heart of everything we do. As a locally owned and operated franchise, we’re looking for enthusiastic and motivated Shift Leaders to support daily operations, coach team members, and deliver a great guest experience with every order.

If you’re ready to take the next step in your career with a team that values growth, fun, and coffee-fueled mornings, this is the role for you.

What You’ll Do

Lead by example and ensure a positive, team-oriented shift experience
Support the management team by assigning tasks and coaching crew members throughout the shift
Provide fast, friendly, and accurate service to all guests
Maintain store cleanliness and ensure food safety procedures are followed
Monitor shift performance and help meet sales and labor targets
Open and close the restaurant as needed, following brand standards
Handle minor customer concerns and escalate as needed

What You Bring

Prior experience in a supervisory or team lead role (food service or retail preferred)
Strong communication and leadership skills
Ability to multitask and work well under pressure
A positive attitude and commitment to guest satisfaction
Must be at least 18 years old
Willingness to work a flexible schedule including early mornings, evenings, weekends, and holidays

Perks and Benefits

When you join the Dunkin’ crew, you’re not just joining a job-you’re joining a brand that invests in you. Depending on eligibility, benefits include:

Weekly Pay
Flexible scheduling that fits your life
Career growth and training opportunities
Medical, dental, and vision insurance
Paid time off
Tuition assistance
Free or discounted Dunkin’ products
Employee rewards and recognition programs
401(k) options
Employee Assistance Program (EAP)

FAQ's:

Q) Does Dunkin hire specifically for beverage-focused roles?

A) Yes, many positions focus heavily on drink preparation.

Q) Are opening shifts common at Dunkin?

A) Yes, early morning shifts are a major part of Dunkin operations.

Q) Is speed important during peak hours?

A) Yes, fast-paced service is essential during morning rush periods.

Q) Do employees handle both food and beverages?

A) Yes, staff are trained to prepare both menu items.

Q) Is multitasking a key requirement?

A) Yes, roles require handling multiple orders simultaneously.