Subway Operations Lead

Company Overview:

Subway is committed to providing high-quality food and exceptional customer service in a vibrant and dynamic environment. We value teamwork, dedication, and innovation, striving to create an inclusive culture where both guests and employees thrive. As a company, we emphasize personal and professional development, offering numerous opportunities for growth and advancement. Join Subway and contribute to our mission of redefining the quick-service restaurant experience while being part of a team that values excellence, creativity, and a passion for food.

Role and Responsibilities:

The Subway Operations Lead (Store Manager) is responsible for overseeing daily store operations, ensuring the highest standards of customer service, and leading the team to meet business goals. As the primary leader in the store, your role will involve motivating your team, maintaining operational efficiency, and fostering a welcoming environment for both customers and staff. Your key responsibilities include:

• Supervising and coordinating all store management activities, including employee performance monitoring, scheduling, and day-to-day operational procedures.
• Ensuring compliance with food safety regulations and cleanliness standards to create a safe, inviting environment.
• Improving customer service standards and addressing guest issues or inquiries promptly and professionally.
• Training, coaching, and mentoring team members to maintain high performance and morale.
• Managing inventory levels, ensuring timely procurement, and reducing waste.
• Analyzing sales metrics to develop strategies for meeting or exceeding sales targets.
• Ensuring proper cash management and timely completion of financial documentation.
• Collaborating with leadership to implement strategies that improve operational efficiency and achieve corporate goals.

Qualifications and Experience:

• At least 2 years of experience in retail or food service management.
• Proven ability to supervise and lead a team to meet and exceed targets.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Knowledge of food safety protocols and local health regulations to ensure compliance.
• Exceptional customer service skills and strong communication abilities.
• Experience in inventory management and familiarity with point-of-sale (POS) systems.
• A high school diploma or equivalent is required; additional certifications or relevant training is a plus.

Benefits:

• Comprehensive insurance options, including health, dental, and vision coverage.
• Paid leave and official holidays.
• Performance-based bonuses.
• Employee meal discounts.
• Opportunities for career growth and professional development within the company.
• A supportive team environment that encourages collaboration and personal growth.

Salary:

Annual salary: $45,000 to $55,000, based on experience and qualifications, with additional performance bonuses available.

About Subway:

Subway is a leader in the quick-service restaurant industry, offering a range of fresh and customizable meal options. The company is known for its commitment to high-quality food and exceptional service. Subway emphasizes continuous growth, both for its business and its team members, providing opportunities for advancement, skill development, and a collaborative work environment. Join Subway to become part of a company that values excellence, teamwork, and innovation while making a lasting impact on the food industry.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.