Guest Host

Job Summary of Guest Host:

As an IHOP Guest Host, the primary duties involve welcoming and seating guests with a friendly approach while assisting in managing the restaurant's guest traffic. The ideal candidate should possess both strong technical abilities and effective interpersonal skills to handle various tasks such as taking and delivering food and drink orders. Apart from multitasking, the restaurant emphasizes the delivery of exceptional customer service; hence, Guest Hosts are entrusted with processing payment transactions. To enhance the overall dining experience, a competent Guest Host must ensure guests contentment through kindness, politeness, flexibility, and trustworthiness. Additionally, a qualified applicant should exhibit problem-solving capabilities and collaborative teamwork.

Responsibilities of Guest Host:

• Greeting, seating, and escorting guests.
• Opens door for guests arriving and departing.
• Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.
• Process To-Go and Delivery Orders
• Manage Wait List when the restaurant is busy
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion to outside guests.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of the restaurant
• Providing exceptional customer experience.
• Taking orders and bagging food and beverages.
• Helping guests with menu recommendations.
• Providing exceptional customer experience.

Qualifications of Guest Host:

• Having previous experience as a Guest Host is advantageous.
• Demonstrating the ability to work collaboratively and effectively communicate is essential.
• The ability to manage financial transactions in a trustworthy manner is essential.
• Proficiency in handling multiple tasks simultaneously and responding promptly is essential.
• Being adaptable and prepared to work during different time slots is essential.
• Collaboration is essential within a team setting.

Benefits of Guest Host:

• Competitive Pay
• Flexible Hours
• Extensive Training
• Real Advancement Opportunities