Shift Manager

Description:

The Shift Manager at Papa John's takes ownership of daily store operations during their assigned schedule. This role is crucial for ensuring the team maintains high standards of pizza quality, speed of service, and exceptional customer satisfaction across all orders and interactions. It's about direct, effective supervision in a busy environment.

Qualifications:

• Must excel in a high-volume, dynamic setting and consistently promote a positive and productive atmosphere among team members.
• Proven ability to direct, motivate, and coach crew members on shift to meet operational targets and customer expectations.
• Requires reliable transport for store duties, including bank deposits, and attending required management meetings or training sessions.
• Basic competence in cash handling, till management, and daily financial reconciliation.
• At least 1 year of experience in a supervisory or team lead role within the quick-service restaurant (QSR) or hospitality industry.

Responsibilities:

• Directly supervise all crew members and operations during a shift to guarantee prompt, friendly customer interactions and the highest standards of Papa John's product quality.
• Conduct on-the-job training and provide immediate feedback to shift staff regarding efficiency, safety, and adherence to all brand procedures.
• Execute and maintain strict store cleanliness, food preparation processes, and sanitation standards throughout the entire shift (opening/mid/closing).
• Perform physical counts of products and supplies, assist with stock rotation, and minimize food waste during daily prep and shift activities.
• Oversee shift workflow, deployment, and task execution to optimize speed of service, order accuracy, and overall store throughput.
• Handle all cash flow and Point-of-Sale (POS) transactions, accurately closing the cash drawer and completing necessary shift reports.

Benefits:

• This is your chance to make a real impact with competitive hourly compensation and a bonus plan based on shift performance and store metrics!

FAQ's:

Q) Does Papa John’s hire for production-focused kitchens?

A) Yes, roles focus on pizza assembly and oven operations.

Q) Are delivery and in-store roles separated?

A) Yes, responsibilities differ by position.

Q) Are online orders a major part of daily volume?

A) Yes, most orders are received digitally.

Q) Do employees manage rush-based production flow?

A) Yes, kitchens operate in timed production cycles.

Q) Is night-shift availability common?

A) Yes, late-evening shifts are frequently staffed.