Multi Unit Restaurant Manager

Multi Unit Restaurant Manager

Job Summary of Multi Unit Restaurant Manager:

This role is responsible for coaching restaurant managers, driving operational excellence, and ensuring each store meets sales, profitability, and guest service objectives. This role ensures all brand standards, safety protocols, and operational processes are consistently executed across the portfolio.

Job Duties and Responsibilities of Multi Unit Restaurant Manager:

• Provide leadership, guidance, and coaching to restaurant managers and team members.
• Ensure each restaurant adheres to Baskin Robbins operational and food safety standards.
• Analyze sales, financial performance, and operational metrics to identify areas for improvement.
• Develop and implement business plans and action strategies with franchise owners.
• Oversee execution of local marketing initiatives, promotional campaigns, and new product launches.
• Lead team meetings, training sessions, and professional development programs.
• Monitor competitor trends and local market dynamics to inform strategy.
• Resolve guest concerns promptly while maintaining a positive brand image.
• Collaborate with corporate and field operations teams to support consistent execution.

Qualifications and Experience of Multi Unit Restaurant Manager:

• 3 years of multi-unit management experience in retail, restaurant, or hospitality.
• Proven track record in coaching and developing high-performing teams.
• Strong analytical, financial, and operational management skills.
• Fluent in spoken and written English with excellent communication skills.
• College degree preferred.
• Proficiency in basic computer applications and reporting tools.
• Ability to adapt to fast-paced, dynamic environments and embrace change.

Benefits of Multi Unit Restaurant Manager:

• Competitive bonus programs tied to performance.
• Car and phone allowances for work-related travel and communication.
• Healthcare, dental, and vision coverage options.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Career growth and professional development opportunities.

Salary:

Salary range is competitive and commensurate with experience, typically between $85,000 and $110,000 annually, plus performance based incentives.

About Baskin Robbins:

Baskin Robbins is a globally recognized ice cream brand, famous for its wide variety of flavors and frozen treats. Our franchise network emphasizes quality, innovation, and excellent guest experiences. Each location is independently owned and operated by franchisees committed to maintaining brand standards and fostering positive workplace culture. Join our team to be part of a brand that values growth, innovation, and community engagement.