Unit Supervisor

Description:

KFC is seeking a dedicated and energetic individual to step into the Unit Supervisor role. This pivotal position is about more than just managing; it's about becoming a genuine leader on every shift you oversee. You'll be responsible for guiding, coaching, and setting a high-standard example for the team, directly influencing the customer experience, team member development, and the overall profitability and success of the restaurant unit.

Qualifications:

• Proven ability to lead and supervise a team in a fast-paced environment.
• Strong problem-solving skills, capable of identifying and addressing core issues quickly.
• A commitment to continuous personal and professional improvement through seeking and utilizing feedback.
• Excellent interpersonal skills, demonstrating positive energy and the ability to motivate and coach others.
• Experience executing operational routines and procedures, with a focus on shift accountability and cost control (e.g., COS/COL, R&M).

Benefits:

• Opportunity to develop strong leadership and coaching skills.
• Direct impact on team performance, customer satisfaction, and business results.
• Career growth potential within the KFC/Yum! Brands organization.
• Competitive compensation and recognition programs.
• A supportive environment committed to team member development.

Responsibilities:

• Step Change Thinker: Proactively identify the fundamental challenges in complex situations. Encourage team creativity by being receptive to questions and discussing innovative solutions that may not yet be part of current operations.
• Know How Builder: Actively seek diverse feedback to improve your personal performance. Consistently and effectively execute all shift success routines and core operational procedures, including product projections, maintaining shift accountability, managing Repair & Maintenance (R&M) expenses, and controlling Cost of Sales/Cost of Labor (COS/COL).
• People Grower: Model and champion the How We Win Together (HWWT) and Achieving Breakthrough Results (ABR) cultural values within the store. Assist the Restaurant General Manager (RGM) and Assistant Unit Manager (AUM) in implementing team development and training strategies using the Learning Zone and hands-on coaching. Utilize the EARS Model (Explore, Analyze, Respond, and Making it Stick) as a coaching tool to build team capabilities. Hold team members accountable for performance that falls below expectations, and use recognition tools, such as CHAMPS cards, to reinforce outstanding results and breakthrough performance. Maintain and demonstrate positive, high-energy engagement at all times.

FAQ's:

Q) What kitchen responsibilities are specific to KFC?

A) Roles include breading, frying, and handling pressure-cooking equipment.

Q) Does KFC hire for prep-only roles?

A) Some locations offer prep-focused kitchen positions.

Q) Is adherence to cooking procedures critical?

A) Yes, strict preparation standards must be followed.

Q) Are safety protocols a major part of training?

A) Yes, safety and equipment training are emphasized.

Q) Does KFC operate high-volume kitchens?

A) Many locations handle high order volumes during peak hours.