General Manager

Description:

The General Manager at Bob Evans Restaurants is a dynamic leadership position responsible for overseeing all aspects of daily restaurant operations. This includes directing staff, enforcing company policies and procedures, and ensuring the business meets its financial and sales goals. The General Manager is a key driver of restaurant success, focusing on building a positive team culture, fostering employee development, and maintaining high levels of guest satisfaction.

Qualifications:

• Outstanding verbal and written communication abilities
• Exceptional interpersonal and conflict-resolution skills
• Proven planning and organizational expertise
• A steadfast commitment to delivering outstanding customer service
• Proficiency in computer applications and technology
• Strong analytical and problem-solving capabilities
• Exceptional ability to build and lead high-performing teams
• Foundational knowledge of business math and accounting principles
• Basic personal computer literacy
• Adept at managing and prioritizing multiple projects simultaneously
• Serves as a role model for professional appearance and conduct
• High School diploma or equivalent is required
• Previous experience in a managerial or leadership capacity is essential
• For locations serving alcohol, all state-mandated age requirements for serving alcohol must be met and apply to this role
• The requirements listed are representative of the necessary knowledge, skills, and abilities for this position
• Reasonable accommodations may be made to support individuals with disabilities in performing essential job functions
• Must be able to push, lift, carry, and transfer up to 50 pounds
• Ability to reach with hands and arms
• Proficiency in using hands to handle, finger, and manipulate objects, tools, or controls
• Capability to taste and smell food products
• Ability to communicate effectively with others verbally
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Must be able to freely access all areas of the restaurant, including the sales floor, stock rooms, and register areas

Benefits:

• Competitive pay, with the potential to earn up to $70,000 annually, based on experience and local market conditions
• Excellent Work/Life balance
• Significant opportunities for career advancement
• Comprehensive benefits package, including a 401(k) retirement plan with an employer match
• Highly competitive compensation structure
• Health and wellness benefits
• 401(k) with company contribution
• Flexible scheduling options
• Opportunities for professional growth and development
• Must be available to work a variety of shifts, including weekends

Responsibilities:

• The General Manager position is a high-energy role that oversees the daily operation and management of the restaurant staff. This includes the implementation of all company policies, procedures, programs, and systems.
• The General Manager provides leadership, guidance, and development to all direct reports.
• This role is instrumental in driving sales growth, achieving targets, and enhancing the restaurant's profitability.
• Decisions are guided by established company policies/procedures and oversight from the Director of Operations.
• Management duties are carried out in line with company policies and relevant laws.
• Key responsibilities include talent acquisition, interviewing, hiring, and onboarding; scheduling, assigning, and delegating tasks; conducting performance appraisals; and managing employee recognition and disciplinary actions, including terminations.
• Actively shapes the restaurant's culture and works diligently to ensure a high level of employee engagement.
• Coaches and mentors team members to foster success in their roles and ensure complete guest satisfaction.
• Models professional conduct while creating a welcoming, friendly, and hospitable environment that encourages peak performance from the team.
• Communicates sales performance and anticipated variances to the restaurant management team.
• Disseminates corporate programs and new initiatives to the management team and staff.
• Occasionally assists team members with their duties as needed to support operations.
• Champions sales-building activities and encourages suggestive selling techniques.
• Maximizes table turnover, sales per guest, and sales per hour.
• Greets and interacts with guests; investigates and resolves all food quality and service issues to ensure 100% guest satisfaction.
• Maintains efficient operations, appropriate cost controls, and profit management.
• Ensures compliance with OSHA, local health and safety regulations, and company safety and security policies.
• Enforces safe work practices to maintain a secure environment for both guests and employees.
• Monitors daily activities to uphold quality food and cleanliness standards.
• Controls day-to-day operations by following cash control procedures, managing inventory, overseeing food and labor costs, analyzing financial reports and schedules, and taking appropriate action.
• Manages the restaurant's Profit & Loss (P&L) statement, including food costs, labor costs, carryout expenses, and other controllable items.
• Controls food costs by ensuring recipes and portion controls are followed, and by being responsible for the weekly inventory process.
• Manages labor costs by optimizing employee, manager, and key supervisor schedules and monitoring daily schedules and sales performance through the company's labor scheduling tools.
• Ensures the proper use and maintenance of all restaurant equipment.
• Responsible for the upkeep and maintenance of the facility and all company assets.
• Performs all other duties as assigned.
• The physical demands described are representative of what an employee must regularly meet to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Must be able to stand for the entire shift and walk for extended periods without rest.