Mixologist

Description:

Mixologist at Dave & Buster's is all about crafting outstanding beverages and contributing to an energetic, guest-focused environment. This role is crucial for delivering a high-quality experience by expertly preparing drinks, ensuring seamless transactions, and actively engaging with patrons to amplify the Eatertainment concept. You'll be part of a dynamic team dedicated to creating fun, memorable moments for every guest through an unbeatable combination of food, crafted cocktails, and exciting games.

Qualifications:

• Proven capability to efficiently use the Micros Point of Sale system, including processing payments, accurately handling cash transactions, and accounting for all assigned funds at the close of a shift.
• Effective verbal and written communication skills in English are mandatory.
• Must meet the minimum age requirement of 18 years old.
• A demonstrated flair for communicating effectively with guests to generate excitement and enthusiasm for the unique D&B experience.

Benefits:

• Dave & Buster's provides a competitive benefits package for numerous roles, which may include comprehensive medical, dental, and vision insurance, 401K retirement plans, FREE GAMES, and much more.

Responsibilities:

• Create an unmatched guest experience by delivering the perfect blend of entertainment, expertly made drinks, and quality food in a premier setting for celebration and fun.
• Keep the supervising manager promptly and fully informed of any significant issues, concerns, or unusual occurrences.
• Take immediate action to resolve problems when appropriate or suggest suitable alternative solutions.
• Cultivate a welcoming, enjoyable, and high-energy atmosphere for both guests and fellow team members.
• Strictly adhere to all company sanitation and cleanliness standards.
• Maintain accountability for a personal cash bank, guaranteeing the precision of all financial dealings by operating credit card systems correctly, providing the right change, and keeping an adequate supply of cash for transactions.
• Comply with all responsible alcohol service protocols for preventing over-intoxication and managing inebriated guests.
• Observe and evaluate guest behavior to identify situations that require escalation to a manager.
• Acknowledge and greet seated guests in a timely and cheerful manner.
• Accurately record and transmit all guest orders for food and beverages.
• Develop a comprehensive knowledge of the entire menu to confidently answer questions about preparation methods and ingredients for both food and drink selections.
• Swiftly and logically input orders into the Micros system, using all necessary modifications and charges.
• Ensure beverages are correctly prepared and garnished, and deliver orders to the designated areas, assisting other sections as business demands.
• Perform tasks quickly and with high efficiency, upholding the operational standard of carrying items both to and from service areas (Full hands in, Full hands out).
• Provide assistance with the arrangement and cleanup of private party and event spaces.
• Help clear and prepare tables for new guests when necessary.
• Offer support to other team members as required or as dictated by the restaurant's operational needs.
• Be responsible for all sales logged under personal Micros access and complete all assigned station setup and closing duties.
• Actively participate in promotional contests and incentives to boost sales and enhance brand visibility.
• Follow precise drink and food portioning standards to maintain cost control while maximizing the guest's satisfaction.
• Ensure sustained guest satisfaction by conducting timely check-backs, keeping beverages replenished, removing used dishware, pre-bussing, and promptly addressing any guest requirements.
• Keep the assigned work area neat, clean, and appropriately set up throughout the shift.
• Maintain a positive and supportive working relationship with all colleagues to promote a unified, productive, and high-morale team setting.
• Exhibit excellent communication skills to ignite excitement about the overall D&B experience.
• Actively listen to understand guest needs and orders, and effectively communicate with guests verbally and with colleagues through the Micros system.
• Present a clean, neat, and professional image by adhering strictly to the company's dress code policy at all times.
• The physical demands listed below represent the requirements essential for a Team Member to successfully carry out the duties of this position.
• Adaptations can be made to enable individuals with disabilities to perform these key functions.
• During the execution of this role, the Team Member will frequently be required to:
• Be available to work various shifts including days, nights, and/or weekends.
• Operate within a loud, high-speed environment subject to distractions.
• Record information through handwritten notes.
• Lift and transport items weighing up to 30 pounds.
• Move throughout the facility and remain standing for extended periods.
• Spend 100% of the shift walking or standing.
• Regularly engage in reaching, bending, and stooping motions.
• The preceding statements are an outline of the general nature of the work performed and are not an exhaustive enumeration of all responsibilities, skills, and duties required.
• Contribute to an unmatched guest experience by delivering the perfect blend of games, expertly made drinks, and quality food.
• Ensure the direct supervisor is completely aware of all significant or unusual issues without delay.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.