Customer Service Lead

Customer Service Lead

The Customer Service Lead is in charge of maintaining a smooth workflow during their shift and making sure that all tasks are completed according to the established guidelines

Starbucks prioritizes interpersonal connections, valuing the relationships forged among colleagues, customers, and the wider community as a means of making a constructive difference on a daily basis.

Our ethos is centered on unity, recognizing shared accomplishments, and fostering an atmosphere of belonging and kinship. This is why we refer to our staff as partners, acknowledging the individual experiences and viewpoints that collectively enhance the essence of our purpose.

About the Role:

As a Starbucks Customer Service Lead, you'll be a role model for the operational standards that define the Starbucks Experience. You will lead each shift alongside a team of baristas to deliver exceptional customer service and expertly crafted beverages.

Amid this lively environment, you will exert a constructive influence on others, cultivate team spirit, and enhance leadership capabilities to contribute to a welcoming and inclusive atmosphere for both clients and collaborators.

Having the right skills could make you a strong candidate for a Customer Service Lead role:

• Exhibit proactive behavior and inspire others by acting as a role model
• Taking pleasure in working collectively and boosting the spirits of others
• Get a handle on how to construct unforgettable customer service occurrences
• Put importance on quality and take pleasure in the work you produce
• Do you possess the confidence to lead, dispatch, and mentor others effectively
• Eagerness to discover and absorb information, particularly when it comes to exploring innovative drink blends!
• Skilled in cash management and maintaining a safe store environment
• Maintain a sense of tranquility and composure while operating in a high-speed setting
• Ensure your communication is both transparent and efficient

Basic Qualifications:

• Proficient in task allocation and team coordination for a period exceeding half a year
• Experience of at least six months engaging directly with customers in a service context
• One year of customer service experience, with a preference for those who have worked in retail or restaurant roles
• Upholding a pattern of regular attendance and on-time arrival, regardless of potential accommodations
• Ready to work during different time slots, including early mornings, evenings, weekends, holidays, and nights
• Competent in assisting or coaching individuals in creating food and drinks according to recipe standards, with the flexibility to accommodate special orders
• Competence in ensuring compliance with operational policies and standards, encompassing safety protocols, cash transactions, and the caliber of beverages dispensed

Aptitude, competencies, and skills:

• Effective oral communication
• Quick learner
• Strong interpersonal skills
• Working collaboratively in a group setting and fostering connections with others
• Familiarity with the workings of the retail or restaurant sector is necessary
• Capacity to supervise and instruct the work of colleagues

Partner Benefits Package: Explore the comprehensive set of benefits and advantages included in the partner package:

By working at Starbucks, you and your family can avail of:

Health & Wellness:

• Health maintenance for medical, dental, and vision services
• Supplemental life insurance enhances the coverage provided by basic life insurance by allowing policyholders to tailor their policy to better suit their individual needs
• Interim and extended incapacitation assistance
• Paid parental leave
• Family expansion reimbursement

Paid Time Off:

• The vacation accrual process starts at a rate of .01961 hours per hour worked, allowing for a total of up to 40 hours per year (or 64 hours in California)
• Depending on the specific location, employees can earn one hour of sick leave for every 25 to 30 hours they work
• Payment for 8 recognized holidays

Financial Well-being:

• By participating in a 401(k) retirement plan with an employer match, individuals can enhance their savings efforts for retirement through coordinated contributions from both themselves and their employer
• The plan that grants employees the opportunity to purchase stocks in the company is usually called a Stock Investment Plan (S.I.P.)
• The Bean Stock equity program grants employees the opportunity to have a share in the company's ownership structure
• Incentivized emergency savings
• Teaching about financial topics and providing resources for enhanced financial control

Education:

• Arizona State University's online bachelor's degree program offers full tuition assistance for new students
• There are numerous resources accessible to guide individuals through the process of managing student loans efficiently
• Other educational opportunities

Additional Support:

• Backup care
• DACA reimbursement
• Starbucks ensures that it follows the necessary state and local laws on employee leave, including compliance with the Colorado Healthy Families and Workplaces Act. The benefits available to Starbucks employees can vary based on their location or union affiliations. The content of this list may be adjusted as per the terms outlined in collective bargaining agreements.
• Compensation & Scheduling
• Having the flexibility in work hours and scheduling is a key component of modern-day employment

FAQ's:

Q) Does Starbucks hire for beverage craftsmanship roles?

A) Yes, baristas are trained to prepare handcrafted beverages.

Q) Are espresso machines a core part of daily work?

A) Yes, employees regularly operate espresso equipment.

Q) Do Starbucks shifts involve customer name recognition?

A) Personalized service is encouraged at many locations.

Q) Are store roles fast-paced during peak drink hours?

A) Morning and afternoon rush periods are typically busy.

Q) Does Starbucks offer store leadership pathways?

A) Yes, baristas can advance into shift supervisor roles.