Back of House Manager

Company Overview:

Chick-fil-A is a leader in the quick-service restaurant industry, recognized for its exceptional hospitality, premium food quality, and strong commitment to servant leadership. The company provides an environment where team members are empowered to grow, excel, and make a positive impact in their community. The Back of House Manager plays a crucial role in ensuring operational excellence and supporting a culture built on teamwork, service, and integrity.

Role and Responsibilities:

As a Back of House Manager, you will oversee the efficient operation of the kitchen and related processes, ensuring consistency, quality, and adherence to Chick-fil-A's standards. You will manage daily activities, supervise team members, and uphold food safety, cleanliness, and performance excellence across all operational areas.

• Manage the operational tasks of a quick-service dining facility.
• Maintain consistency in executing prescribed steps for opening and closing activities.
• Ensure compliance with all food safety standards and procedures.
• Uphold corporate standards across production, customer interactions, facility maintenance, inventory management, team leadership, hiring, and financial control.
• Ensure team members accurately follow recipes and order specifications to prepare dishes correctly.
• Monitor team performance to maintain precision in measuring and portioning recipe ingredients.
• Maintain expected service speed and productivity standards within the restaurant.
• Ensure all workstations remain clean, organized, and compliant with sanitation requirements.
• Oversee cash management and ensure compliance with company cash handling policies.
• Reinforce security measures and adherence to company procedures for handling cash transactions.
• Ensure team members consistently maintain cleanliness across the dining area, restrooms, parking lot, and overall premises.
• Address and resolve guest concerns promptly, escalating complex issues to higher management when needed.
• Provide clear direction, feedback, and coaching to team members respectfully and professionally.
• Report employee performance updates and policy violations to management for timely resolution.
• Execute additional operational duties as required during each shift.
• Maintain compliance with all company policies, procedures, and operational standards.

Job Characteristics:

• Expected work schedule ranges between 40 to 50 hours per week.
• Offers strong potential for advancement, with opportunities to grow into higher leadership roles, including Franchisee consideration.

Requirements:

• Demonstrated professionalism and excellent communication skills.
• Strong leadership abilities with proven skills in problem-solving and conflict resolution.
• High customer service orientation with attention to detail and operational efficiency.
• Previous management experience in a restaurant or hospitality setting is required.
• Food safety certification is preferred but not mandatory.

Compensation and Benefits:

• Closed on Sundays.
• Flexible scheduling options.
• Competitive pay based on experience and performance.
• Complimentary meals during shifts.
• Health insurance coverage options.
• 401(k) retirement savings plan.
• Up to $2,500 in annual scholarship opportunities for continuing education.
• Paid vacation to promote work-life balance.
• 50% catering discounts for employees.
• Comprehensive growth and advancement opportunities within the organization.

About Chick-fil-A:

Chick-fil-A stands as one of the most respected brands in the quick-service restaurant industry, recognized for its dedication to quality, integrity, and hospitality. The company operates on a foundation of servant leadership, empowering team members to learn, lead, and make a lasting difference in their communities. Through its strong culture of development, teamwork, and care, Chick-fil-A provides an environment where employees can achieve both professional and personal growth. Join Chick-fil-A and become part of a purpose-driven organization that values excellence, innovation, and people above all else.

FAQ's:

Q) Does Chick-fil-A emphasize hospitality-based hiring?

A) Yes, guest interaction is a core hiring focus.

Q) Are roles structured around front-of-house and back-of-house teams?

A) Yes, responsibilities are divided between service and kitchen teams.

Q) Is faith-based culture part of employment?

A) Work culture reflects company values but roles are open to all applicants.

Q) Are leadership roles location-operator driven?

A) Yes, individual operators manage leadership hiring.

Q) Are Sunday closures consistent across all locations?

A) Yes, restaurants are closed on Sundays.