Culinary General Manager

Job Summary of Culinary General Manager:

As a Culinary General Manager at a SONIC Drive-In eatery, your role is akin to that of a general overseeing operations to provide a thoroughly enjoyable food service experience for patrons. Key responsibilities include training and assisting drive-in restaurant staff, ensuring the cleanliness and safety of food delivery, and prioritizing an excellent customer experience.

Responsibilities of Culinary General Manager:

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests.
• Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Requirements of Culinary General Manager:

• Candidates must possess either a high school diploma or an alternative equivalent.
• Preference is shown towards candidates who have completed advanced studies in business, restaurant management, or a related field
• Candidates must have at least two (2) years of restaurant management experience, especially in Quick Service Restaurants (QSR), and should be adept at leading shifts without constant oversight
• The position requires a commitment to a minimum of five workdays each week, with four of those shifts designated as closing shifts, or the alternative option of a fixed four-day workweek, encompassing non-traditional hours, weekends, and public holidays
• Competence in recruitment practices, interviewing skills, and selection procedures is pivotal for recruiting the right candidates
• Being well-versed in federal and state labor laws, as well as local health and sanitation statutes, is vital
• Leadership and supervisory techniques and abilities; adept verbal and written communication skills
• Foundational competencies in accounting principles and computer operations
• Ability to adhere to instructions and operate with autonomy post-guidance; proficiency in multitasking and successfully resolving problems
• Problem solving, decision-making and conflict-resolution skills Willingness to abide by the appearance, uniform and hygiene standards at SONIC

SONIC and its franchise owners promote an inclusive workplace environment by being Equal Opportunity Employers.

FAQ's:

Q) Does Sonic hire for carhop service roles?

A) Yes, carhops deliver orders directly to vehicles.

Q) Are outdoor service duties part of the job?

A) Yes, carhops may work outdoors.

Q) Do roles involve skating service?

A) Some locations offer skating-based carhop roles.

Q) Are audio-order systems used?

A) Yes, employees communicate with guests through intercom systems.

Q) Are late-evening shifts common?

A) Yes, many locations operate late hours.