Kitchen Manager

Company Overview:

Families come in all shapes and sizes, that includes the Wendy's familythe people you will work with as a Kitchen Manager (Shift Manager). We get you. Real food. Real people. We are a proud equal opportunity employerall ages, races, religions, nationalities, genders and the LGBTQ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs. Join a team where you can grow your career, develop leadership skills, and make a real impact on restaurant operations and customer satisfaction.

Role and Responsibilities:

As a Kitchen Manager at Wendy's, you will be responsible for ensuring we are upholding our commitment to quality. In this role, you directly impact the ability of the restaurant to deliver excellent food quality and service while leading and developing your team. You will manage shift operations, train and supervise crew members, promote food safety procedures, and create a positive work environment where your team can thrive. Your leadership will be essential in delivering exceptional customer experiences during every shift. Key responsibilities include:

• Ensure compliance in service, production, quality, and food safety standards.
• Deliver high-quality core menu items and limited time menu options.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash registers at open, reconciling throughout shift, and verifying at close.
• Lead problem solving, customer service and decision making during your shift.
• Teach and grow your team through coaching and development.
• Promote proper procedures and a culture of food safety throughout the restaurant.
• Supervise kitchen operations to ensure food is prepared according to Wendy's standards.
• Oversee food preparation, cooking, and presentation to maintain quality consistency.
• Manage shift operations by assigning employees to positions and distributing breaks appropriately.
• Motivate and empower employees to complete shift goals.
• Ensure kitchen equipment is properly maintained and operated safely.
• Monitor inventory levels and coordinate with management on ordering needs.
• Maintain cleanliness and organization in the kitchen and food preparation areas.
• Follow brand standards and guidelines to prepare great food, serve customers and maintain a clean restaurant.
• Resolve customer complaints and ensure customer satisfaction.
• Use restaurant equipment such as a headset, register or grill.

Required Skills and Experience:

• You enjoy problem solving, customer service and decision making.
• You want to be a leader and you're committed to teaching and growing your team.
• A commitment to promoting proper procedures and a culture of food safety.
• Flexible work availability.
• Ability to stand and move for mostif not allof your shift.
• Ability to use restaurant equipment such as a headset, register or grill.
• Commitment to following brand standards and guidelines to prepare great food, serve customers and maintain a clean restaurant.
• Secure reliable transportation to travel to your home store and other locations occasionally for training and other tasks.
• Strong leadership and team management skills.
• Knowledge of food preparation and cooking techniques.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Previous experience in kitchen management or supervisory role in food service.
• Food safety certification or willingness to obtain.
• Experience with inventory management and cost control.

Compensation and Benefits:

• Healthcare benefits for full-time shift managers.
• Paid time off.
• 401(k) with employer match.
• Employee assistance program available for ALL employees.
• Career growth opportunitieswe have opportunities to grow within and beyond our restaurants.
• Paid trainingwe're invested in you, and excited to teach you what you need to know to lead the Wendy's Way.
• Supportive team environment where you can develop leadership skills.
• Opportunity to work in a clean restaurant that you're proud to work in.

About WENDY'S:

Wendy's has an ongoing need for this role. We're looking for dedicated leaders who are passionate about food quality, customer service, and team development. Join our Wendy's family where you can build a rewarding career, develop valuable skills, and make a positive impact on both customers and your team members. We provide the training, support, and opportunities you need to succeed and grow in your career!

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.