Kitchen Manager

Company Overview:

Wingstop is a global leader in flavor innovation, known for its crave-worthy wings, hand-cut fries, and commitment to authentic quality. The company is dedicated to delivering exceptional food and memorable guest experiences through teamwork, accountability, and operational excellence. Joining Wingstop means being part of a rapidly growing organization that values leadership, innovation, and community connection.

Role and Responsibilities:

As a Kitchen Manager at Wingstop, you will be responsible for leading daily restaurant operations, ensuring outstanding food quality, and fostering a high-performance team culture. The role requires a results-oriented leader who can drive operational success, mentor team members, and maintain Wingstop's strong commitment to customer satisfaction and excellence.

• Supervise all restaurant operations to maintain top-tier standards in food quality, cleanliness, customer service, and team performance.
• Recruit, train, and develop team members while promoting a culture of collaboration and respect.
• Lead by example to ensure hospitality excellence and instill ownership and accountability across the team.
• Enhance cost efficiency by optimizing inventory management, scheduling, and ordering systems to control food and labor expenses.
• Monitor financial performance, set strategic goals, and implement initiatives to increase profitability and revenue growth.
• Ensure compliance with all health, safety, and sanitation protocols as well as company policies.
• Conduct regular team meetings to align goals and reinforce company values.
• Collaborate with district and regional management to develop marketing strategies and strengthen community engagement.
• Resolve customer concerns promptly and professionally to uphold high satisfaction ratings.
• Promote a continuous improvement culture focused on employee growth and internal career advancement.

Required Skills and Experience:

• Proven experience in restaurant or food service management, with prior leadership experience at Wingstop preferred.
• Valid Food Manager Certification required.
• Current TABC Certification required.
• Reliable transportation and ability to travel to designated restaurant locations as needed.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Compliance with uniform standards, including slip-resistant black shoes.
• Bilingual proficiency in English and Spanish is preferred but not mandatory.
• Strong communication, leadership, and problem-solving abilities with a focus on team collaboration.
• Dedication to delivering superior guest experiences and mentoring employees for success.
• Exemplary professionalism, integrity, and accountability in all actions and decisions.

Compensation and Benefits:

• Competitive base salary aligned with experience and performance.
• Monthly performance-based incentives.
• Comprehensive health, dental, and vision insurance packages.
• Accident and hospitalization insurance for financial protection during medical emergencies.
• Disability and life insurance coverage for employee and family peace of mind.
• Vacation pay and monthly incentive programs.
• Discounted meals for employees at Wingstop and Jersey Mike's locations.
• Opportunities for career advancement through internal promotion and leadership development.
• Dynamic and inclusive work environment that encourages teamwork and growth.

Salary:

• Competitive pay based on qualifications and experience.
• Includes a fixed base salary plus performance-based monthly bonuses.
• Final compensation determined following candidate assessment and interview evaluation.

About Wingstop:

Wingstop is more than a restaurantit's a movement built around flavor, community, and passion. With a mission to serve freshly made, bold-tasting wings and sides, Wingstop continues to expand globally, driven by values of integrity, teamwork, and leadership. The company provides a collaborative environment that fosters growth, empowerment, and innovation. Wingstop proudly operates as an equal opportunity employer, promoting diversity, inclusion, and excellence in every aspect of its culture.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.