General Manager

General Manager

Job Summary of General Manager:

This role supports daily restaurant operations, ensuring a welcoming environment, quality food and beverage preparation, and outstanding guest service. The position focuses on leading team members, maintaining store standards, and supporting business performance through effective planning and coordination.

Job Duties and Responsibilities of General Manager:

• Oversee day-to-day store operations to ensure smooth workflow and guest satisfaction.
• Train, coach, and support team members to maintain service quality and brand standards.
• Monitor inventory, supplies, product levels, and equipment to support efficient operations.
• Track sales, labor, and cost controls to support financial performance and profitability.
• Manage POS functions, cash handling, and transaction accuracy.
• Ensure food safety, cleanliness, and sanitation procedures are consistently followed.
• Assist with hiring, scheduling, onboarding, and performance feedback.
• Maintain a positive and safe workplace while addressing customer needs and concerns.

Qualifications and Experience of General Manager:

• Previous leadership experience in foodservice, retail, or similar environment.
• Knowledge of inventory, labor, and food cost management preferred.
• Experience with POS systems and basic computer functions.
• Strong communication and team leadership skills.
• Ability to work varying shifts, including mornings, evenings, weekends, and holidays.

Benefits of General Manager:

• Competitive pay based on experience.
• Performance-based incentives and profit sharing.
• Health, dental, and vision insurance options.
• 401(k) savings program.
• Paid time off.
• Tuition assistance programs.
• Company-paid employee assistance program.
• Ongoing training and development opportunities.
• Discounted food and beverage items.

Salary:

Compensation is competitive aand based on prior experience, with additional opportunities for bonuses and incentives.

About Baskin Robbins:

The Baskin Robbins operates a growing network is committed to providing great service, quality products, and a positive team culture. The Baskin Robbins focuses on development, training, and long-term growth while delivering a friendly guest experience across all restaurants.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.