General Manager

Job Description:

At Heartland Restaurant Group, a proud franchisee of Dunkin', the General Manager (GM) is responsible for overseeing all aspects of restaurant operations in alignment with Dunkin' standards, franchisee policies, and applicable laws. The GM provides strong, positive leadership to their team, ensuring exceptional guest experiences, operational excellence, and profitable growth within a single restaurant location.

Benefits:

• We pay for your new car!
• Competitive Bonus Potential
• Paid Time Off
• Inexpensive healthcare insurance
• Employee Assistance Program
• 401K Match
• Career advancement potential to multi-unit and beyond
  Team participation in community initiatives and local sporting events

Responsibilities:

• Oversee daily restaurant operations, including opening/closing procedures, cash management, inventory control, and adherence to brand standards.
• Ensure outstanding customer service by fostering a welcoming, guest-focused environment.
• Lead by example with professionalism, a strong work ethic, and commitment to company values.
• Recruit, hire, train, and supervise team members, including Shift Leaders, Supervisors, and Crew Members.
• Cultivate a positive work environment through teamwork, coaching, constructive feedback, and conflict resolution.
• Implement training programs to elevate team performance and development.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation protocols.
• Review guest feedback and implement action plans to improve satisfaction and service quality.
• Develop and execute operational strategies to boost eficiency, reduce waste, and enhance productivity.
• Monitor and manage food and labor costs, inventory levels, and minimize waste to maximize profitability.
• Engage with the local community to build relationships and explore partnership opportunities.
• Stay current on industry trends, competitor activities, and customer preferences to identify growth opportunities.
  Communicate restaurant priorities, goals, and performance
• metrics efectively to the team.
• Lead new product rollouts, including staf training, marketing initiatives, and product sampling.
• Complete DCP and vendor orders to ensure proper stock levels.
• Ensure budgetary goals are met and financial targets are achieved.
• Collaborate with Dunkin' and Inspire Brands Field Operations teams as needed.
• Perform all duties of restaurant team members when necessary.

Requirements:

• 2 years of General Manager experience in retail, restaurant, or hospitality required
• Valid driver's license and reliable transportation.
• Proficient in basic computer, math, and financial management.
• Fluent in spoken and written English.
• Strong analytical and business acumen.
• Team-oriented mindset in a fast-paced environment.
  Punctual, honest, and positive attitude.
• Adaptable with a willingness to learn and embrace change.
• Ability to train, develop, and provide constructive feedback.
• Guest-focused with strong problem-solving and conflict management skills.
• Effective time management and motivational leadership.
  College degree preferred.

Physical Demands:

• Standing for extended periods.
• Repetitive motions, including bending, stooping, and reaching.
• Lifting and carrying packages (as needed).
• Wearing a headset (if applicable).
• Working in confined spaces.

FAQ's:

Q) Does Dunkin hire specifically for beverage-focused roles?

A) Yes, many positions focus heavily on drink preparation.

Q) Are opening shifts common at Dunkin?

A) Yes, early morning shifts are a major part of Dunkin operations.

Q) Is speed important during peak hours?

A) Yes, fast-paced service is essential during morning rush periods.

Q) Do employees handle both food and beverages?

A) Yes, staff are trained to prepare both menu items.

Q) Is multitasking a key requirement?

A) Yes, roles require handling multiple orders simultaneously.