Guest Service Agent

Company Overview:

Subway is a globally renowned quick-service restaurant brand celebrated for its freshly prepared sandwiches, salads, and wraps. As a Guest Service Agent, you will be at the heart of customer interactions, ensuring every guest receives friendly service, quality food, and a memorable dining experience. This role contributes directly to Subway's mission of offering nutritious meals while maintaining high standards of customer care, cleanliness, and operational excellence.

Job Description:

We are currently seeking a vibrant individual to join our team as a Sandwich Creator. The Sandwich Artist is recognized as the brand ambassador who greets and assists customers, prepares meals, upholds food safety measures, and manages light documentation duties. This position underscores the significance of delivering exceptional customer service as a core aspect of the role.

Opportunities for Growth:

Individuals who possess a talent for entrepreneurship, a desire for continuous learning, and proficiency in managing duties will be assessed for management roles and professional growth opportunities within the company.

Prerequisites:

• Education: Must be working toward or have achieved a high school diploma or an equivalent credential.
• Qualifications & Abilities: Prior experience is not required; however, candidates must demonstrate the ability to understand written and verbal instructions.
• Applicants should be capable of performing a range of restaurant duties, including operating a modern Point of Sale (POS) system or cash register.
• The position involves continuous physical activity, including bending, standing, and walking throughout the shift.
• Must be able to lift 10 pounds frequently and up to 30 pounds occasionally.

Tasks and Responsibilities:

• Display a pleasant and accommodating attitude toward patrons as they arrive and place their orders.
• Demonstrate expertise in the menu items and communicate them clearly and accurately to diners.
• Use a POS system or cash register to record purchases and calculate the total amount due. Collect payments from customers and return accurate change.
• Maintain detailed records of cash, coins, and other payment methods handled during the shift.
• Follow the correct procedures for meal preparation to ensure quality and timely service.
• Inspect and restock sandwich unit items to maintain sufficient quantities throughout the shift.
• Comply with essential regulations regarding food hygiene, safety, and proper food handling practices during preparation, service, and cleanup.
• Execute the three-step cleaning process to maintain a clean and organized restaurant environment.
• Demonstrate knowledge of and adherence to quality standards, recipes, and methods outlined in the SUBWAY Operations Manual.
• Follow appearance and grooming standards as specified in the SUBWAY Operations Manual.
• Perform light administrative tasks as assigned.
• Successfully complete all University of SUBWAY coursework and training programs.

About Us:

With a vast presence spanning more than 40,000 locations worldwide, SUBWAY holds the distinction of being the leading submarine sandwich chain. It has solidified its reputation as the preferred option for individuals seeking fast and healthy dining alternatives suitable for families. Since its inception, Fred's vision has guided the SUBWAY brand, driving its evolution and commitment to delighting customers with freshly prepared, tasty sandwiches made to order.

About Subway:

Subway is one of the world's largest restaurant brands, known for serving freshly made-to-order sandwiches, salads, and wraps. With a focus on quality, freshness, and customer satisfaction, Subway provides guests with nutritious meal options in a welcoming environment. The company is committed to fostering teamwork, professional development, and community engagement. Subway is proud to be an equal opportunity employer, dedicated to diversity and inclusion at every level of the organization.

FAQ's:

Q) Does Subway hire for solo-shift operations?

A) Some locations schedule single-employee shifts.

Q) Are sandwich builds standardized?

A) Yes, employees follow specific build guides.

Q) Do roles involve inventory restocking?

A) Yes, staff handle ingredient prep and stocking.

Q) Is customer customization a key responsibility?

A) Yes, orders are customized per customer request.

Q) Are closing procedures part of the role?

A) Yes, cleaning and prep are part of closing shifts.