Shift Supervisor

Company Overview:

Wingstop is an internationally recognized restaurant brand celebrated for its bold flavors, quality service, and commitment to operational excellence. As a Shift Supervisor, you will play a vital role in maintaining high standards across all aspects of restaurant operations, ensuring exceptional guest experiences, and fostering a culture of teamwork and accountability. This leadership position is ideal for individuals who are hands-on, detail-oriented, and passionate about motivating others to deliver outstanding results.

Role and Responsibilities:

As a Shift Supervisor at Wingstop, you will lead by example, guiding team members to uphold the company's values and service standards while maintaining smooth restaurant operations during your shift. You'll ensure efficiency, quality, and consistency throughout all areas of the restaurant.

• Lead and supervise team members during assigned shifts, delegating tasks and ensuring optimal workflow and productivity.
• Deliver exceptional customer service by greeting guests warmly, processing orders accurately, and resolving concerns with professionalism and care.
• Monitor food quality and safety procedures to guarantee that all menu items meet Wingstop's standards for freshness, taste, and presentation.
• Maintain a clean, organized, and sanitary work environment at all times, addressing any issues promptly and efficiently.
• Train and mentor team members to develop their skills, reinforce company standards, and build team morale.
• Ensure compliance with all food safety, hygiene, and operational policies.
• Assist in managing inventory, cash handling, and daily shift reporting responsibilities.
• Collaborate with management to improve restaurant performance, drive customer satisfaction, and achieve operational goals.
• Encourage a positive, inclusive, and high-performing work environment through communication and leadership.

Required Skills and Experience:

• Previous leadership or supervisory experience in quick-service or hospitality industries preferred but not required.
• Valid Food Handler Certification required or willingness to obtain one.
• Strong leadership abilities with the capability to motivate and guide a team effectively.
• Excellent customer service, communication, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced, high-energy environment.
• Reliable, punctual, and capable of working flexible schedules, including evenings and weekends.
• Dependable transportation and the ability to stand for extended periods.
• Customer-focused mindset with a proactive, hands-on approach.

Key Skills and Abilities:

• Strong attention to detail and organizational skills.
• Positive leadership style that inspires teamwork and accountability.
• Ability to maintain composure and make sound decisions under pressure.
• Commitment to maintaining operational excellence and upholding Wingstop's brand values.
• Dependable, adaptable, and eager to contribute to a growing brand.

Compensation and Benefits:

• Competitive hourly pay ranging from $13.00 to $18.00, based on experience and performance.
• Flexible scheduling options that support work-life balance.
• Employee discounts on Wingstop menu items.
• Comprehensive on-the-job training and leadership development programs.
• Supportive and collaborative team environment with growth opportunities.

About Wingstop:

Founded in 1994, Wingstop has grown from a small buffalo-style chicken wing restaurant into a global leader with over 2,000 locations worldwide. Known for its bold, handcrafted flavors and superior quality, Wingstop continues to deliver exceptional dining experiences centered on flavor, authenticity, and community. The brand's mission to “Serve the World Flavor” reflects its commitment to excellence in food, service, and people. Wingstop fosters an inclusive, growth-oriented culture where every team member is valued and encouraged to succeed. Joining Wingstop means joining a passionate, flavor-driven team dedicated to creating meaningful guest experiences while driving innovation and growth across the globe.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.