Operations Assistant Manager

Job Summary of Operations Assistant Manager:

As an Operations Assistant Manager at IHOP, you will play a vital role in leading the restaurant to success. We are searching for candidates who are driven and enthusiastic about the world of hospitality, with the capacity to manage day-to-day operations, mentor team members, and uphold high standards of quality, service, and guest approval.

Responsibilities of Operations Assistant Manager:

• Assist in achieving the budgeted targets for sales and profits
• Establish and sustain professional functional working relationships with restaurant staff, Corporate and Regional team, and clientele.
• Establish the Restaurant Training Program targeting restaurant hourly non-managerial staff with the goal of refining unit operations and enhancing customer interaction.
• Assist in executing the annual financial plan, local promotion efforts for the restaurant, and initiatives to enhance customer service at the designated location.
• Meet the requirements outlined in federal, state, and local statutes.
• Help with the recruitment, education, and preservation of team associates.
• Monitor and restock food, paper goods, kitchen supplies, safety gear, janitorial items, uniforms, and miscellaneous supplies as needed.
• Comply with SOP and federal regulations to uphold the operational status of equipment, building structures, and premises.
• Maintain safety and sanitation standards in accordance with federal, state, and local mandates, alongside following SOP guidelines
• Assist in carrying out all required reports and various administrative duties as instructed.

Supervisory Responsibilities of Operations Assistant Manager:

• Exercise direct supervision over the team within the assigned unit.
• Aid the General Manager in directing, coordinating, and evaluating the performance of the Company unit.
• Undertake supervisory responsibilities in line with company policies and legal requirements.
• The role entails engaging in interviews, hiring, and educating team members
• Organizing tasks, delegating work, and leading operations; assessing performance, granting rewards, and setting performance targets for the shift.

Qualifications of Operations Assistant Manager:

• High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.
• Certificates, Licenses, Registrations
• A valid Driver's License will be necessary to drive a car on Company business.

Physical Demands of Operations Assistant Manager:

• Be in a standing position, move around by foot, and relax in a seated pose.
• Use hands in the action of touching, grasping, maneuvering, or detecting various items, tools, or controls.
• Crouch, bow down, kneel, or move on all fours; engage in conversation or actively listen; and savor or detect scents through the nose.
• The Manager will regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and distance vision

FAQ's:

Q) Does IHOP hire for breakfast-centric service?

A) Yes, breakfast is a primary focus.

Q) Are griddle cooking roles available?

A) Yes, cooks handle pancakes and breakfast items.

Q) Do servers manage high table turnover?

A) Yes, table pacing is important during peak hours.

Q) Are overnight shifts offered at some locations?

A) Yes, select restaurants operate 24 hours.

Q) Is early morning availability important?

A) Yes, opening shifts are common.