District Manager

Company Overview:

Quality is our recipe here at Wendy's. Like the fresh ingredients and never frozen beef we use in our recipes, we want our team to be top quality. We want you to, not only deliver great tasting food to our customers quickly, but to do it with a level of service that keeps them coming back just to see you! As a District Manager, you will be the leader of five restaurants, coaching and developing team members so you and your restaurants are successful. You will be responsible for instilling the Wendy's culture into your team and motivating them to go above and beyond, so each customer's expectations are exceeded every visit.

Role and Responsibilities:

As a District Manager, you will have total operational and financial responsibility for your district. You will oversee multiple restaurant locations, coordinating activities and developing the abilities of each unit's management staff while enforcing standards, policies, and procedures including financial controls and operation metrics. You will maintain an outstanding work environment by providing leadership, direction, training, and development for managers and team members alike. Key responsibilities include:

• Oversee the staffing and retention practices in each restaurant by working with the restaurant management teams to ensure appropriate levels of staffing are maintained at the crew and management levels.
• Ensure utilization of all company training programs to create efficient, friendly staff.
• Develop talent to promote and fill management positions internally.
• Manage the performance of restaurant managers and assist with performance management of other team members as appropriate.
• Maximize restaurant profits by ensuring the teams utilize all systems for food, labor, and cash management.
• Be a role model of excellent customer service.
• Monitor customer feedback results and review with the teams to improve the customer experience in each restaurant.
• Ensure food safety and sanitation standards are met at all times.
• Grow restaurant sales by working with restaurant management teams to create plans for improving operations and community involvement.
• Review restaurant P&Ls and assist restaurant management teams in creating plans for improvement.
• Work with leadership teams from several units to meet district sales goals.
• Execute company policies and procedures across all district locations.
• Manage and oversee safe working conditions throughout the district.
• Interview and suggest General Manager hires to ensure strong leadership at each location.
• Anticipate and identify problems and initiate appropriate corrective action.
• Ensure continual improvement of Quality, Service, and Cleanliness standards.

Required Skills and Experience:

• 2-3 years of multi-unit management, preferably in the QSR industry.
• Must be able to pass criminal background check and drug screening.
• Ability to work 50 hours per week, minimally, including weekends and holidays.
• Ability to stand for long periods of time.
• Self-motivated and eager to work in a fast-paced environment.
• Ability to motivate and inspire others.
• Strong leadership and team development skills.
• Experience managing staff and maximizing retention.
• Financial reporting and P&L experience.
• Fluent English-speaking and writing skills.
• Exhibit a sense of urgency and guest-friendly demeanor.
• Willing to assume around-the-clock responsibility for restaurant operations.
• Ability to travel between multiple restaurant locations within the district.

Preferred Qualifications:

• College degree or equivalent experience in operations.
• Four years of restaurant experience at a minimum.
• ServSafe Certified or willing to obtain certification.
• Experience with marketing programs and community involvement initiatives.

Compensation and Benefits:

• Flexible schedules.
• 401(k) retirement savings plan.
• Employer-paid health benefits.
• Employer-paid life insurance.
• Quarterly bonus program based on district performance.
• Paid time off.
• Monthly vehicle stipend.
• Monthly phone and internet reimbursement.
• Annual performance appraisal for wage increases.
• Advancement opportunities within the organization.
• Opportunity to oversee multiple successful Wendy's restaurants.

About WENDY'S:

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. As a District Manager, you will have the opportunity to make a significant impact on multiple restaurant locations while developing the next generation of leadership talent. Join our team and lead with us as we continue to grow our iconic brand and deliver quality service to our communities!

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.