Team Supervisor

Team Supervisor

Job Summary:

The Team Leader is responsible for ensuring that each customer's experience meets or exceeds expectations. They supervise the performance of team members and lead them to perform all tasks according to company standards. The Team Leader works to maintain high levels of customer service, supports operational tasks, and participates in a skills development program aimed at career growth within Whataburger.

Responsibilities:

Leadership and Communication

• Bolsters and champions the Whataburger Brand presence at all times.
• Makes management aware of any issues preventing timely reporting to work as originally planned.
• - Is diligent in attending all necessary meetings and training sessions.
• Raises concerns beyond the Team Leader's control to the Manager currently overseeing operations.
• Seeks to elevate personal leadership approach to drive better performance and results.

People

• Whataburger's focus on Pride, Care, and Love underscores its brand's family-oriented ethos
• Improves skills through consistent performance evaluations.
• Ensures consistency and fairness in enforcing organizational regulations.
• Preserves professional alliances with all team members.
• Boosts performance and encourages engagement through on-the-fly training interventions.
• Reviews the performance of team members and identifies training opportunities to support their professional development.
• Provides encouraging feedback in a positive and supportive tone.
• Acts as a guiding light for others through their exemplary leadership example and daily interactions.

System

• Assists in administrative duties such as cash reporting, inventory audits, and making changes to the payroll system.
• Undertakes required operational responsibilities, acting as an example to others during work hours.
• Validates the compliance of all products with quality standards and ensures their delivery is within the designated service time frame.
• Supervises the Drive-Thru operations to ensure that services are provided promptly.
• Ensures that the restaurant's appearance consistently meets Whataburger's specified criteria.
• Cultivates a customer-centric mindset among team members to improve customer relations.
• Ensures that all processes are conducted following the relevant policies and procedures.
• Composes shift reports to update management and other relevant parties on important events.
• Assures that all equipment operates safely and meets the standards set by the company.

Customer

• Makes certain that customers receive their orders in a timely manner and are satisfied with the service.
• Ensures the visual aspects of the restaurant are managed to project a positive image.
• Deals with customer concerns based on company procedures and strives to ensure customer happiness.

Finance

• Shows diligence in safeguarding and managing company funds.
• Ensures accurate handling of cash transactions in alignment with company policies and procedures.
• Supervises cash handling activities and ensures inventory controls are enforced.
• Manages the tasks related to cash deposit preparation and change fund operations.
• Manages the balance between labor and food costs to sustain high levels of productivity during shifts.

Physical Requirements:

• The role requires the capacity to carry items weighing up to 50 lbs.
• Capacity to endure standing for the duration of the work period.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Frequent contact with water, detergents, and food products.
• Frequent handwashing.

Key Performance Indicators:

• Provides valuable support for organizational goals through effective teamwork and collaboration.
• Carries out specific assignments and projects designated by management.
• Upholds the principle of shared responsibility and cooperation within the team.
• Adopts a professional attitude towards feedback to facilitate personal improvement.
• Illustrates a dedicated commitment to the achievement of the restaurant and executes an appropriate share of the tasks.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Possibilities for professional development and career growth prospects.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• Through hardship grants, the Whataburger Family Foundation aims to provide assistance to those in need.
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a well-loved fast-food brand known for its superior service and appetizing menu offerings. Our mission is to create avenues for growth and development for all our team members, nurturing an environment that encourages personal advancement and empowers individuals to make a significant impact every day.

FAQ's:

Q) Does Whataburger hire for overnight restaurant operations?

A) Yes, select locations operate overnight and hire staff specifically for late-hour service.

Q) Are employees assigned fixed stations during shifts?

A) Yes, team members may be assigned to designated stations per shift.

Q) Is drive-thru service a primary job function?

A) Many roles focus heavily on drive-thru order accuracy and speed.

Q) Does Whataburger offer leadership-in-training roles?

A) Yes, leadership tracks are available for experienced team members.

Q) Are holidays considered peak working days?

A) Yes, holiday availability may be required at some locations.