Lobby Ambassador

Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

The Lobby Ambassador will be responsible for engaging all Clients, Guests, Vendors, and Employees entering the lobby and reception center, and will display an energetic, friendly, and approachable demeanor at all times.

Lobby Ambassador Responsibilities:

• Able to speak freely and warmly, engaging clients and guests while efficiently checking them in at the Reception Desk or escorting them to their destination.
• Follow all security procedures and ensure visitors are properly registered.
• Ensure visitors remain in the Reception area until IBM escort arrives
• After proper Security screening and IBM approval escort guests to meeting spaces on 2nd floors as needed.
• Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
• Manage closely all activity in the internal visitor greeting process, using the IBM Visitor Tool. Must be knowledgeable on all daily meetings and up to the minute changes.
• Acts as first point of contact for all activities and emergencies, always remaining alert. Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
• Conduct daily overall 2nd Floor Reception inspection and liaise with Rapport Conference Aides and FM Supplier to maintain facilities.
• Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts.
• Respond to all requests (in-person, slack, email etc.) directed to Reception Desk. Handling on-floor conference room activities as needed, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
• Communicating requests to the appropriate internal support departments.
• Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Adhering to dress code signature look
• Troubleshooting a wide variety of requests and situations, both for guests and for employees.
• Act as way-finders and hospitality services resource for all guests.
• Maintain a clear, presentable working area always.
• Other duties as assigned.

Minimum Qualifications:

• Flexible and willing attitude and enjoys being part of a team.
• Passionate about great customer service and ensuring employees / visitors have a positive experience when entering the building.
• Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms’ employees and guests.
• Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios.
• Able to remain mobile and/or standing for extended periods during workday
• Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly.
• Experience in a client service / reception position preferred.