Operations Manager

As a Restaurant Manager, you are a key to our business. You will be responsible to maintain and manage the restaurant environment by monitoring store presentation, supporting brand consistency and implementing the store strategy and action plan. Additional duties of a Restaurant Manager include; motivating team to complete the sales process, ensure customer satisfaction, comply with company procedures, and maximize productivity and profitability, hiring, training, and monitoring the development of staff. A qualified candidate must also have a high school diploma or equivalent, reliable transportation and a flexible schedule. This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. Apply now to join one of the most exciting brands in America!

We offer:

• Growth Opportunities
• Medical Insurance
• Annual Bonus Plan

Skills/Qualifications

• Fluent in English
• Experience as a Dunkin Shift Leader or above for at least 6 months within the last 12 months
• Basic computer skills
• Cash and Time Management
• Organization skills
• High School diploma or equivalent, preferred

Responsibilities Include

1. Responsible for the store 24/7
2. Work in a Team Environment
3. Support a respectful team environment
4. Communicate shift priorities, goals and results with team members
5. Support the training of crew members and shift leaders as requested
6. Provide coaching and feedback to crew members
7. Maintain Operational Excellence
8. Create and maintain a guest first culture in the restaurant
9. Resolve guest issues
10. Ensure Brand standards, recipes, and systems are executed
11. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
12. Drive Profitability
13. Drive sales goals and results
14. Execute restaurant standards and marketing initiatives
15. Manage cash over/short during shift
16. Ensure all products are prepared according to Brand standards
17. Control product wastage and increase store profitability
18. Staffing
19. Finding and hiring crew to meet restaurant staffing needs
20. Making and posting weekly schedule for the crew
21. Training and coaching all Crew and Shift Leaders at all time
22. Product ordering / Inventory
23. Ordering donuts daily
24. Counting inventory and ordering products each week

Competencies

1. Guest Focus
2. Understands and exceeds guest expectations, needs and requirements
3. Develops and maintains guest relationships
4. Displays a sense of urgency with guests
5. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
6. Resolves guest concerns by following Brand recommended guest recovery process
7. Passion for Results
8. Sets and maintains high standards for self and others, acts as a role model
9. Consistently meets or exceeds goals
10. Contributes to the overall team performance; understands how his/her role relates to others
11. Problem Solving and Decision Making
12. Identifies and resolves issues and problems
13. Uses information at hand to make decisions and solve problems; includes others when necessary
14. Interpersonal Relationships & Influence
15. Develops and maintains relationships with team and customers
16. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments