Hourly Shift Manager

Description:

The Hourly Shift Manager at Chicken Salad Chick is a key leadership position responsible for supporting the General Manager (GM) and Assistant Manager (AM) in the daily operations of a fast-casual restaurant. Chicken Salad Chick is known for its scratch-made, Southern-style chicken salad and commitment to gracious hospitality, aiming to Spread Joy, Enrich Lives, and Serve Others. This role focuses on delivering a superior guest experience, fostering a positive and stimulating work environment for all team members, and driving the restaurant's success in achieving financial goals. Primary duties include high-level guest service oversight and effective shift management.

Qualifications:

• Prior experience in a restaurant or food service setting is highly preferred.
• Proven ability to thrive in a high-volume, quick-paced environment.
• Demonstrated skill in professional and clear verbal communication with both colleagues and guests.
• Excellent organizational skills and the capability to handle multiple tasks simultaneously.
• Exceptional track record of punctuality and reliable attendance.
• Access to dependable transportation for commuting to and from work.
• Successful completion of the official Shift Leader training courses provided by the Corporate Training Department.

Benefits:

• Competitive hourly wages with opportunities for advancement in the restaurant industry.
• Valuable hands-on management experience that can serve as a launchpad for future leadership roles.
• Potential for flexible scheduling options to support a better work-life balance.
• Complimentary shift meals or significant discounts on food and beverages.
• Opportunities for professional growth through training and internal promotion paths.
• Being part of a company culture that emphasizes community and Southern hospitality.

Responsibilities:

• Provide support to the General Manager and Assistant Manager in all aspects of running the restaurant, while remaining conscious of the operating budget.
• Directly supervise and coach hourly staff during assigned shifts, ensuring high standards of performance and customer interaction.
• Uphold all company standards for food safety, preparation quality, and adherence to corporate handling protocols.
• Guarantee that all established Chicken Salad Chick operating procedures are consistently followed in the dining area, service counter, and kitchen.
• Maintain the highest level of guest hospitality and service quality throughout the shift.
• Process and maintain shift-related documentation, including team member schedules, personnel files, and financial reports, as directed by upper management.
• Ensure that all daily specials, ongoing promotions, and marketing efforts are implemented according to company guidelines.
• Make immediate operational decisions during the shift, such as assigning staff positions, handling minor disciplinary issues (when acting as Manager on Duty), and ensuring the facility remains clean and sanitary.
• Maintain strict compliance with all local, state, and Federal health, safety, and sanitation regulations while on duty.
• Key hiring, termination, salary adjustment, purchasing, and master scheduling decisions will be referred to the General Manager or Assistant Manager.

FAQ's:

Q) Does Chicken Salad Chick hire for scratch-prep kitchens?

A) Yes, kitchen staff prepare chicken salad fresh daily.

Q) Are recipe consistency standards enforced?

A) Yes, strict recipe guidelines are followed.

Q) Do employees work daytime-focused shifts?

A) Yes, many locations close earlier than typical restaurants.

Q) Is catering support part of operations?

A) Yes, staff assist with catering orders.

Q) Are customer interactions more personalized?

A) Yes, smaller dining rooms encourage guest familiarity.