Customer Service Attendant

Company Overview:

Domino's Pizza is a global leader in pizza delivery, dedicated to providing high-quality products and exceptional customer service. Our Customer Service Attendant are an essential part of the team, helping to create a positive experience for customers while supporting store operations efficiently and safely.

Role and Responsibilities:

As a Customer Service Attendant, you will engage with customers, prepare products, and assist in the day-to-day running of the store. Your primary focus will be on ensuring orders are processed promptly and correctly while maintaining a clean and safe environment.

• Ensure the safe and effective operation of all store equipment.
• Organize goods acquired from delivery sections into storage, workstations, and refrigerated walk-ins.
• Adhere to the requirements of the company when preparing food items.
• Precisely process orders taken through phone calls and in-person interactions.
• Conduct an inventory audit and finalize the paperwork.
• Maintain daily upkeep of equipment and facility hygiene.
• Follow orientation and on-the-job training guidelines.
• Understand and offer accurate written steps.
• Utilize precise communication with both customers and colleagues to manage order transactions smoothly.
• Engage in basic math activities, including accurate calculation and distribution of change.
• Place orders with precision by utilizing electronic systems or touch-screen technology.
• Ensure compliance with safety measures when working with hot objects, sharp utensils, or moving machinery.
• Help maintain a tidy and well-ordered workspace.

Required Skills and Experience:

• Minimum age of 18 years.
• Skill in maintaining open and effective communication with clients and team members.
• Basic math skills and ability to provide correct change.
• Proficiency in motor coordination for accurate and efficient task completion.
• Ability to integrate hand-eye coordination for food preparation and equipment operation.
• Effectiveness in operating independently or collaboratively under stress while meeting quality control standards.

Physical Requirements:

• Ability to stand for long periods with short intervals of walking.
• Capability to move sizable deliveries weighing up to 50 lbs using a manual cart.
• Handling products like large cans, pizza sauce up to 30 pounds, and pizza dough batches approximately 12 pounds each.
• Use of a dolly to transport trays requiring force up to 7.5 lbs.
• Ability to climb stairs or ladders intermittently for maintenance tasks.
• Frequent stooping, bending, crouching, squatting, and reaching as needed.
• Consistent use of hands for food prep and operating tools such as pizza paddles, knives, and packaging materials.

Work Conditions:

• Exposure to temperatures ranging from 36°F in chilled areas to above 90°F in other designated spaces.
• Periodic outdoor activities such as disposing of trash or miscellaneous tasks.
• Exposure to food scents, fine cornmeal particles, high temperatures from surfaces, sharp edges, and mechanical components.
• Working in small workstations such as walk-in refrigerated compartments.

Compensation and Benefits:

• Hourly pay rate of $16.78.
• Orientation and on-the-job training provided.
• Positive work environment with opportunities for career development.
• Adherence to EEO guidelines and equitable hiring practices, including the assessment of applicants with criminal histories within legal limits.

About Domino's Pizza:

Domino's Pizza prioritizes inclusivity, collaboration, and career advancement. Our goal is to create an encouraging workplace that fosters personal and professional growth for all team members. Whether starting as a Customer Service Representative or aiming for upper management or franchise ownership, Domino's provides avenues for development and success in an energetic and fulfilling setting.

FAQ's:

Q) Does Domino’s hire drivers separately from in-store staff?

A) Yes, delivery drivers have role-specific responsibilities.

Q) Are delivery performance metrics tracked?

A) Yes, delivery time and order accuracy are monitored.

Q) Do in-store roles involve order management systems?

A) Yes, staff use digital order tracking and POS systems.

Q) Are weekend evening shifts common?

A) Yes, weekends are typically high-volume periods.

Q) Does Domino’s offer franchise-based hiring?

A) Yes, most positions are hired through franchise locations.