Twin Peaks Girl - Hostess

TWINS PEAKS GIRL

GENERAL PURPOSE OF THE JOB

This job requires the Twin Peaks Girl to interact with, entertain, and provide best-in-class service and hospitality to every Twin Peaks guest. Additionally, Twin Peaks Girls are required to sell food and beverages. The Twin Peaks Girl encompasses her knowledge of sports, food, beverages, has a fun energetic personality, and is able to meet and maintain the Twin Peaks Image and Presentation Guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of a Twin Peaks Girl include, but are not limited to:

• Adhering to all Presentation Guidelines
• Interaction with and entertainment of guests
• Promotion of events and specials that promote the good will and profitability of the business
• Best-in-class service and hospitality, greeting guests, executing food and drink orders (including taking the order, suggestive selling, ringing in the order, delivering food and drinks to the table, checking back for re-orders, pre-bussing, and settling the check properly)
• Any other duty/responsibility that management may deem necessary

EDUCATION and/or EXPERIENCE

No prior experience or training required.

LANGUAGE SKILLS

Ability to effectively communicate in English. Must be able to read and understand the menu, write and ring in tickets, and operate a computerized register system. Must be able to suggestively sell menu items. Must be able to communicate effectively with guests in order to entertain.

REASONING ABILITY

Ability to apply common sense and understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to mathematically compute proper change and accurately settle checks.

CERTIFICATES, LICENSES, REGISTRATIONS

Must attend orientation and agree to policies and procedures as outlined in Twin Peaks Girl training. Must attend and successfully complete the Twin Peaks Girl training program prior to working a shift without supervision. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications and maintain such certifications during employment.

PHYSICAL DEMANDS

The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties, the Twin Peaks Girl is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. The Twin Peaks Girl frequently is required to reach with hands and arms. The Twin Peaks Girl must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties, the Twin Peaks Girl is regularly exposed to fumes or airborne particles from the kitchen. Twin Peaks Girls are also occasionally exposed to wet and/or humid conditions when in the dish area or walk-in cooler. Additionally, the Twin Peaks Girl may sometimes be exposed to toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. Some Twin Peaks have smoking sections for guests and therefore Twin Peaks Girls may be exposed to cigarette or cigar smoke.

THE COSTUME

The Twin Peaks Girl is what makes the Twin Peaks concept unique. Therefore, it is essential that each Twin Peaks Girl understands that whenever she is working, she must comply with the Twin Peaks Image and Presentation Guidelines. On occasion, Twin Peaks promotes costume parties. The costume parties are optional, and Twin Peaks Girls can choose to wear their standard Twin Peaks Girl costume instead of participating in the costume party. If the Twin Peaks Girl participates in the costume party, she must comply with the costume guidelines for such costume party.

ACKNOWLEDGEMENT FOR RECEIPT OF JOB DESCRIPTION

I acknowledge that my job duties require I wear approved Twin Peaks Girl costumes, which will be issued to me by the Company. I further acknowledge that Twin Peaks also hosts costume parties throughout the year, which feature themed costumes that are different from the standard Twin Peaks Girl Costumes issued by the Company. These themed costume parties are voluntary, meaning I have the choice whether to participate in the costume party and can choose to wear the standard Twin Peaks Girl costume instead of the themed costume. I acknowledge that if I choose to participate in a costume party, I will be required to wear a costume that complies with the costume guidelines published for that costume party AND I am responsible for providing such costume(s). I understand that if I choose not to participate in a themed costume party, I will not be penalized, and will instead wear the standard Twin Peaks Girl costume for all shifts I work during time period in which the costume party is being held. I acknowledge that I may never wear the Twin Peaks top or any other items issued by the company, outside of the restaurant. This restriction applies to wearing proprietary costumes recreationally or for any photography not conducted by Twin Peaks.

I acknowledge that Twin Peaks maintains policies clearly restricting harassment, fraternization, and drug and alcohol abuse. I acknowledge that the Twin Peaks concept is based on an

all-female serving staff that requires that I meet and maintain the Twin Peaks Girl Image & Costume Guidelines. I also acknowledge that Twin peaks utilizes Performance Based Scheduling, including a ranking system based on numerous variables which will be used to determine the order in which I am allowed to select which section of the restaurant that will be assigned to me on any shift. I acknowledge that my job duties require that I interact with guests and provide best-in-class service and hospitality outlined in Twin Peaks Girl training. I acknowledge that I will maintain the Twin Peaks Girl Image & Costume Guidelines which include costume, makeup, hair, and nail guidelines throughout my employment.

I acknowledge and affirm that I do not find my job duties, costume requirements or environment to be offensive, intimidating, hostile, or unwelcome. Failure to adhere to my job duties and requirements including Image & Costume Guidelines, will lead to disciplinary action up to and including termination.

I acknowledge, understand, and agree to abide by the job duties and responsibilities within the Twin Peaks Girl Job Description.

I also acknowledge that I have received a copy of this written job description.

FAQ's:

Q) Does Twin Peaks hire for sports-lodge dining concepts?

A) Yes, restaurants operate as sports lodges.

Q) Are themed service roles available?

A) Yes, some roles reflect brand atmosphere.

Q) Is game-day traffic heavy?

A) Yes, sporting events drive volume.

Q) Are bar and kitchen teams staffed together?

A) Yes, coordinated staffing is essential.

Q) Are late-night shifts common?

A) Yes, evenings are very busy.