Back of Bar Attendant

Description:

The Back of Bar Attendant role at Dave & Buster's is essential for creating an exceptional guest experience by supporting the bar operation and front-of-house team. This position involves direct interaction with customers, taking orders, handling financial transactions, and ensuring the smooth flow of service. As a vital team member, you will contribute to a fun, high-energy environment by delivering the best combination of food, drinks, and entertainment.

Qualifications:

• Proficiency in using the Micros point-of-sale system, including processing payments, accurately managing cash, and settling all transactions at the close of the shift.
• Must possess strong verbal communication skills in English for effective guest and team interaction.
• Minimum age requirement of 18 years.
• A talent for engaging guests and generating genuine enthusiasm for the Dave & Buster's experience.

Benefits:

• Dave & Buster's offers a competitive benefits package for many roles, including health, dental, and vision coverage, 401K plan, COMPLIMENTARY GAME PLAY, and more.

Responsibilities:

• Provide superior service to every guest, ensuring a memorable experience combining food, drinks, and games in an environment designed for ultimate fun.
• Immediately inform the manager or supervisor of any operational issues or matters of significance.
• Proactively address and correct problems, or suggest effective solutions as needed.
• Cultivate an inviting and enjoyable atmosphere for both guests and fellow team members.
• Strictly follow all company guidelines related to food and beverage sanitation and hygiene.
• Maintain accountability for a personal cash bank, ensuring the accuracy of all financial activities by correctly operating card machines, providing precise change, and keeping an adequate supply of bills and coin.
• Adhere to all responsible alcohol service policies, focusing on preventing intoxication and appropriately managing intoxicated patrons.
• Observe guest behavior and identify situations requiring management intervention.
• Warmly and promptly welcome newly seated guests.
• Accurately record and place guests' food and beverage orders.
• Maintain in-depth knowledge of the full menu to expertly answer questions regarding dishes, drinks, and their preparation.
• Swiftly and correctly input orders into the Micros system, applying necessary modifications and charges.
• Ensure that all served items are properly presented and assist with delivering trays to designated servers or other dining areas as required.
• Operate with speed and efficiency, consistently practicing the “Full hands in, Full hands out” principle.
• Assist with the preparation and breakdown of event spaces and parties.
• Help with clearing and resetting tables as business demands.
• Provide support to colleagues as necessary or when dictated by business volume.
• Be responsible for all sales processed under personal Micros credentials and diligently complete all assigned side work tasks at the start and end of the shift.
• Actively participate in promotional campaigns and contests to boost sales and enhance brand visibility.
• Follow precise portioning standards to control costs while maximizing guest satisfaction.
• Ensure ongoing guest satisfaction by performing timely check-backs, maintaining beverage levels, removing empty items, pre-bussing, and promptly addressing guest needs.
• Maintain a clean and organized work area, properly setting up and dismantling service stations.
• Work collaboratively with all team members to foster a positive, productive, and efficient work environment, contributing to high morale.
• Must possess persuasive communication skills to build excitement around the D&B experience.
• Actively listen to understand guest orders and needs, and effectively communicate both verbally and through the Micros system with guests and team members.
• Adhere to the specified uniform code, maintaining a neat, clean, and professional appearance at all times.
• The physical requirements described are representative of those that must be met to successfully execute the primary functions of this role.
• Reasonable accommodations may be available for individuals with disabilities to perform essential functions.
• In the performance of this job, the team member will frequently be expected to:
• Be available to work various shifts, including days, evenings, and weekends.
• Work in a high-volume, dynamic environment with background noise.
• Handle written notes and instructions.
• Lift and transport items weighing up to 30 pounds.
• Move around the facility and remain standing for extended durations.
• Stand or walk for the entire duration of the shift.
• Regularly reach, bend, and stoop.
• The statements above are intended to outline the general nature and scope of the work performed by individuals in this role.
• Focus on delivering a premier guest experience via the optimal combination of entertainment, food, and beverages.
• Maintain open communication with the immediate supervisor regarding all significant matters or issues.