Assistant Manager

Baskin Robbins

Walpole, MA, 02081

Full Time

16 April 2026

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Assistant Manager will be responsible for directing the overall operation of the restaurant, from hiring and overseeing a team of employees that deliver exceptional guest service to managing the financial performance of the store.

As the day-to-day operator of the store, the Assistant Manager is expected to:

Drive sales and profitability through effective execution of the Company’s business plan
Create a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship building
Conduct himself/herself in a professional manner when dealing with customers, Team Members, and corporate management
Act as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company and the Dunkin brand
Work with integrity, honesty and accountability in all situations

Benefits of working for a Dunkin' franchisee:

Competitive wages
Awesome team-oriented environment
Lots of potential for growth within the company for those who work hard

Previous managerial experience preferred but not required
Previous fast food/quick service restaurant experience required
Top-notch customer service skills
Strong verbal and written communication skills
Excellent leadership skills
Works well under pressure and is able to multi-task
Financial literacy and analytical/problem solving skills
Access to a vehicle and a valid Driver's License required
Ability to lift 50 lbs
Must submit to a background check

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.