Back of House Shift Leader

Reports to: Back of the House Manager

Responsibilities:

• Kitchen Operations: Oversee the back of the house operations during assigned shifts, including food preparation, cooking, and plating. Ensure compliance with Chick-fil-A's food quality and safety standards.
• Team Management: Supervise and coordinate the activities of kitchen staff, ensuring efficient workflow and adherence to established procedures. Provide training, coaching, and performance feedback to enhance team performance.
• Quality Control: Monitor food quality, presentation, and portioning to maintain high standards. Address any issues promptly and implement corrective actions as needed.
• Inventory Management: Assist in managing inventory levels, conducting inventory counts, and ensuring proper stock rotation. Notify the Back of the House Manager of any shortages or discrepancies.
• Scheduling: Assist in creating and maintaining staff schedules, ensuring adequate coverage while optimizing labor costs. Coordinate with team members to accommodate time-off requests and availability changes.
• Food Safety and Sanitation: Ensure compliance with food safety and sanitation regulations. Monitor kitchen cleanliness, enforce proper food handling practices, and conduct regular equipment maintenance checks.
• Communication: Maintain open lines of communication with the Back of the House Manager, Front of the House Shift Manager, and other team members. Effectively communicate any operational issues, challenges, or special requests.
• Problem Resolution: Address customer concerns or complaints related to the back of the house operations, seeking resolutions in a timely and professional manner. Collaborate with the management team to implement necessary improvements.
• Training and Development: Assist in training new kitchen staff on food preparation techniques, safety procedures, and quality standards. Foster a positive learning environment and provide ongoing support to enhance team members' skills.
• Team Collaboration: Collaborate with the Front of the House Shift Manager and other shift leaders to ensure smooth coordination between the front and back of the house operations. Foster a culture of teamwork and mutual support.
• Operational Efficiency: Identify opportunities to streamline processes, improve productivity, and reduce waste. Implement and enforce operational procedures to maximize efficiency and deliver exceptional customer service.
• Opening and Closing Duties: Assist in the opening and closing procedures of the restaurant, including equipment setup and shutdown, cleaning tasks, and securing the premises.
• Flexibility: Be willing to work in a team member position when needed, assisting with food preparation, cooking, and other back of the house tasks as necessary.

Requirements:

• High school diploma or equivalent.
• Previous experience in a kitchen management or leadership role, preferably in the restaurant or hospitality industry.
• Strong knowledge of back of the house operations, including food preparation, cooking techniques, and kitchen safety procedures.
• Proficiency in managing inventory, placing orders, and controlling costs.
• Excellent leadership and team-building skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays, based on the needs of the restaurant.
• Proficient computer skills and familiarity with restaurant management systems.

Benefits:

• A fun work environment where you can positively influence others
• Competitive pay
• FREE FOOD every shift you work - up to over $3,000 annual benefit!
• Flexible scheduling
• Closed on Sundays
• Scholarship opportunities - $1,500, $2,500 and $25,000 amounts available to earn
• Health, dental and vision insurance contributions to active plan participants
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goal

Chick-fil-a Kuebler Gateway provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own content and policies.