Interactive Game Technician

Description:

This dynamic role involves the technical upkeep and guest-facing support of all amusement equipment and facilities within a high-energy entertainment complex. The Interactive Game Technician is responsible for maintaining peak operational efficiency of games, simulators, and technical systems, while also ensuring every guest enjoys an exceptional, fun-filled experience.

Qualifications:

• Possesses a consistently positive and welcoming demeanor, capable of engaging with guests and team members effectively.
• Excellent verbal communication skills for clear interaction with patrons and colleagues.
• Minimum age of 18 years is required.

Benefits:

• Our company offers a competitive package for many positions, which may include comprehensive health, vision, and dental insurance, 401K retirement options, complimentary game play, and other perks.

Responsibilities:

• Execute preventative and corrective maintenance on all interactive games, simulators, and technical infrastructure.
• Proactively manage the arcade environment, ensuring optimal playing conditions and assisting guests with game operation and issues.
• Contribute to delivering an unparalleled patron experience by blending high-quality entertainment, food, and beverages in a celebratory atmosphere.
• Immediately report significant operational problems or unusual occurrences to the supervisor, proposing and implementing corrective measures promptly.
• Ensure prompt, accurate service delivery, actively managing guest wait times and sharing necessary updates with patrons and management.
• Enthusiastically welcome and interact with guests while juggling various operational tasks.
• Smile and acknowledge all guests entering the gaming area.
• Provide timely assistance and technical repair for all amusement devices.
• Accurately load and secure tickets for redemption games, maintaining strict control over all ticket stock.
• Address all guest inquiries, fulfill requests, and offer appropriate recommendations.
• Offer a warm departure to guests leaving the establishment, confirming satisfaction and extending an invitation for a return visit.
• Escalate any instances of perceived guest dissatisfaction to management immediately.
• Manage inventory, presentation, and security of all merchandise within designated storage and display areas.
• Conduct physical inventory counts of merchandise as required during or after the shift.
• Monitor and restock essential operational supplies, ensuring all areas meet company standards.
• Communicate and strategize with management regarding areas needing improvement.
• Inspect the cleanliness and orderliness of all gaming sections.
• Guarantee that all game units are clean and free of obstructions.
• Ensure displays are strategically arranged to boost customer traffic and merchandise sales.
• Support the daily cleaning and organization of the technical workshop and storage facilities.
• Execute routine, periodic (daily, weekly, monthly, quarterly) equipment maintenance safely and efficiently as directed by leadership.
• Provide assistance with general facility upkeep as assigned.
• Support other team members to ensure smooth overall operation.
• Cultivate a positive and collaborative professional relationship with all colleagues to promote an efficient and harmonious workplace.
• The physical requirements detailed below must be successfully met by the individual to perform the core functions of this position; reasonable accommodations may be provided to allow individuals with disabilities to perform these tasks.
• This role regularly requires the ability to:
• Be available for work shifts during the day, evening, and/or on weekends.
• Perform tasks while utilizing an extension ladder.
• Operate in a loud, high-paced environment with regular distractions.
• Stand and move throughout the entire facility for extended periods.
• Record notes and information in writing.
• Lift and transport loads up to 30 pounds.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.