Assistant General Manager

Description:

This role is for a proactive and resourceful individual to help oversee the day-to-day operations of a Papa John's store. The ideal candidate will assist in the comprehensive management of the outlet, from financial performance to staff development. The Assistant General Manager will work closely with the General Manager to ensure the team provides exceptional customer service, maintains operational efficiency, and meets sales objectives. This position requires a confident and organized leader who can effectively communicate and problem-solve while upholding the company's standards for quality and service.

Qualifications

• Strong business acumen
• Self-assured and decisive
• Highly resourceful
• Excellent organizational and planning skills
• Collaborative and a strong team player
• Superb verbal and written communication skills
• Solid numerical and analytical abilities
• Proficiency in computer systems and point-of-sale software
• Energetic and motivated
• Effective executive and leadership skills
• Proven problem-solving capabilities
• Takes initiative and is a forward-thinker

Responsibilities

• Assists with all facets of daily store supervision and operation.
• Participates in the management of all store resources, including inventory, staff, and equipment.
• Helps manage stock levels, staff schedules, and sales performance to ensure profitability.
• Maintains continuous interaction with team members and customers to build rapport and address needs.
• Ensures the team consistently delivers high-quality customer service and monitors store financial metrics.
• Greets and assists customers, offering informed recommendations to enhance their experience and build brand loyalty.
• Supports and assists staff with their duties, creating a positive and productive work environment.
• Assists with recruitment, training, and performance appraisals for new and existing staff.
• Helps manage store budgets, maintaining accurate financial and statistical records.
• Handles customer complaints and inquiries professionally and efficiently.
• Contributes to stock and pricing control to maximize productivity and profitability.
• Supports the General Manager in motivating the team to achieve and exceed sales targets.
• Ensures strict adherence to all health and safety regulations.
• Aids in the preparation and execution of promotional displays and marketing materials.
• Liaises with corporate and senior management as needed.
• Assists in the professional development of staff, including managing promotional opportunities and compensation.

FAQ's:

Q) Does Papa John’s hire for production-focused kitchens?

A) Yes, roles focus on pizza assembly and oven operations.

Q) Are delivery and in-store roles separated?

A) Yes, responsibilities differ by position.

Q) Are online orders a major part of daily volume?

A) Yes, most orders are received digitally.

Q) Do employees manage rush-based production flow?

A) Yes, kitchens operate in timed production cycles.

Q) Is night-shift availability common?

A) Yes, late-evening shifts are frequently staffed.