Restaurant Team Member

Job Summary of Restaurant Team Member:

As an IHOP Restaurant Team Member, your responsibilities include providing timely, effective, and polite service to all guests. This involves welcoming and seating customers, taking orders, delivering food, processing payments, and ensuring tables are cleared and reset for the next diner, all while maintaining a hospitable and enjoyable dining environment.

Responsibilities of Restaurant Team Member:

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous, and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.

Physical Demands of Restaurant Team Member:

• While performing the duties of this job, the employee frequently is required to use hands to finger, handle, or feel objects, tools or controls
• Extend your arms and reach; and climb or balance your body.
• The employee frequently is required to stand; walk; stoop; kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell
• At times, the staff member may be required to raise or shift objects that weigh a maximum of 25 pounds.

Successfully performing the core job functions is contingent upon employees meeting the Physical Demands outlined here. Reasonable modifications may be available to assist individuals with disabilities in meeting these essential requirements.

FAQ's:

Q) Does IHOP hire for breakfast-centric service?

A) Yes, breakfast is a primary focus.

Q) Are griddle cooking roles available?

A) Yes, cooks handle pancakes and breakfast items.

Q) Do servers manage high table turnover?

A) Yes, table pacing is important during peak hours.

Q) Are overnight shifts offered at some locations?

A) Yes, select restaurants operate 24 hours.

Q) Is early morning availability important?

A) Yes, opening shifts are common.