Restaurant General Manager

Company Overview:

Wingstop is searching for a driven and results-oriented Restaurant General Manager to lead a high-performing restaurant team. This opportunity is ideal for professionals with proven leadership experience in the restaurant industryparticularly those who have previously worked at Wingstopwho are passionate about operational excellence, team empowerment, and delivering outstanding guest experiences. As the General Manager, you will oversee daily operations, mentor team members, manage financial performance, and ensure full compliance with company standards and regulations while fostering a culture of accountability and growth.

Role and Responsibilities:

In this role, you will take charge of all operational aspects of the restaurant, ensuring consistency, quality, and efficiency across every facet of service and management.

• Oversee daily restaurant operations to maintain excellence in food quality, customer satisfaction, cleanliness, and team performance.
• Recruit, train, and develop staff while building a workplace culture rooted in respect, enthusiasm, and collaboration.
• Lead by example to promote exceptional hospitality and instill accountability throughout the team.
• Enhance financial performance through strategic management of inventory, scheduling, and cost control measures for food and labor.
• Define performance targets and execute strategies to drive profitability and operational success.
• Ensure compliance with all health, safety, and sanitation requirements along with Wingstop policies and standards.
• Conduct regular team meetings to align goals and reinforce company values.
• Collaborate with district and regional leadership to strengthen marketing efforts and community engagement.
• Address customer concerns promptly and professionally to maintain high satisfaction and loyalty.
• Foster an environment of continuous learning and internal growth opportunities for team members.

Required Skills and Experience:

• Previous experience leading teams and operations in a restaurant or food service environment, preferably at Wingstop or a comparable brand.
• Active and valid Food Manager Certification.
• Active TABC Certification required.
• Reliable transportation and the ability to commute to assigned locations.
• Flexible schedule availability, including nights, weekends, and holidays.
• Non-slip black shoes required as part of the uniform.
• Bilingual proficiency in English and Spanish preferred but not mandatory.
• Strong communication, critical thinking, and leadership abilities with a focus on team cohesion and problem-solving.
• Commitment to creating memorable guest experiences and developing team talent.
• High ethical standards and professionalism in all interactions and responsibilities.

Compensation and Benefits:

• Competitive salary package with performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Accident and hospitalization insurance for additional protection.
• Disability and life insurance coverage for financial security.
• Vacation pay and monthly incentive programs.
• Employee discounts at Wingstop and Jersey Mike's locations.
• Opportunities for internal growth and promotion within the organization.
• High-energy, engaging work environment that encourages collaboration and community connection.

Salary:

• Competitive salary based on experience and qualifications.
• Monthly performance bonuses tied to key metrics and results.
• Final offer determined following a review of credentials and interview performance.

About Wingstop:

As a locally owned franchise group, Wingstop operates multiple restaurant locations with a strong vision for continued expansion. The organization is built on transparency, teamwork, and a dedication to delivering outstanding guest service. Its leadership team prioritizes cultivating internal talent and providing employees with meaningful long-term advancement opportunities within the franchise. Wingstop's culture emphasizes authenticity, community, and a shared passion for bold flavorcreating not just a workplace, but a thriving, growth-focused environment where every team member's contribution matters.

Wingstop, with over 1,500 locations worldwide, continues to be one of the fastest-growing restaurant franchises globally. The brand is built on flavor innovation, quality ingredients, and unforgettable guest experiences, earning a loyal fan base for its signature wings, seasoned fries, and sauces. Beyond serving great food, Wingstop is committed to fostering empowerment, excellence, and inclusivity in every aspect of its operationsbringing flavor to life one restaurant at a time.

FAQ's:

Q) Does Wingstop specialize in takeout and delivery service?

A) Yes, most locations focus on off-premise orders.

Q) Are sauce preparation duties part of the job?

A) Yes, employees prepare and apply sauces to orders.

Q) Is kitchen timing coordination important?

A) Yes, order timing must align with delivery and pickup windows.

Q) Are fryer operations a primary responsibility?

A) Yes, many kitchen roles involve fryer station management.

Q) Does Wingstop operate smaller restaurant footprints?

A) Yes, stores typically operate in compact layouts.