Back of House Shift Leader

Company Overview:

Chick-fil-A is a recognized leader in the quick-service restaurant industry, known for providing exceptional customer service and freshly prepared food. We strive to create a positive and inclusive work environment where leadership, integrity, and teamwork drive success. Our mission is to serve our guests and community with excellence while fostering professional growth and development for every team member.

Role and Responsibilities:

The Back of House Shift Leader is responsible for ensuring efficient kitchen operations during assigned shifts, maintaining food quality, safety, and teamwork throughout the restaurant. Key responsibilities include:

• Operations Management: Oversee back-of-house operations including food preparation, cooking, and presentation while ensuring adherence to Chick-fil-A's food safety and quality standards.
• Team Management: Direct and coordinate kitchen staff to maintain smooth workflows and compliance with company policies. Provide coaching, feedback, and evaluations to enhance team performance.
• Quality Control: Monitor food quality, presentation, and portion sizes to ensure consistency and excellence. Promptly address any discrepancies to maintain high standards.
• Inventory and Stock Monitoring: Assist with inventory control, regular stock checks, and accurate reporting of shortages or discrepancies to the Back of House Manager.
• Scheduling: Support the organization of employee schedules, balancing labor costs and workload requirements. Collaborate with team members to accommodate time-off requests and shift adjustments.
• Food Safety and Sanitation: Enforce strict compliance with all food safety and sanitation procedures. Maintain a clean and organized kitchen environment and ensure proper equipment upkeep.
• Communication: Maintain open communication with Back of House and Front of House leadership to address operational challenges and coordinate effectively across teams.
• Customer Dispute Resolution: Address and resolve guest concerns related to back-of-house operations in a professional and timely manner.
• Training and Development: Support training initiatives for new kitchen team members on food preparation, safety, and quality procedures. Promote continuous learning and improvement.
• Collaboration: Partner closely with Front of House leadership to ensure cohesive operations and deliver an exceptional dining experience for all guests.
• Operational Efficiency: Identify opportunities for process improvement and implement strategies to optimize efficiency and resource use.
• Opening and Closing Duties: Assist in daily opening and closing tasks, including setup, cleaning, and securing the facility.
• Team Support: Be willing to step into various roles as needed, assisting with kitchen duties and supporting team members to maintain smooth operations.

Required Skills and Experience:

• High school diploma or equivalent qualification required.
• Previous leadership or kitchen management experience, ideally in a restaurant or hospitality environment.
• Strong understanding of back-of-house operations, including food preparation, cooking methods, and sanitation practices.
• Proficiency in inventory management, cost control, and order processing.
• Excellent leadership and communication skills with the ability to motivate and develop teams.
• Strong problem-solving and decision-making abilities.
• Comprehensive knowledge of food safety and hygiene regulations.
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as needed.
• Basic computer literacy and familiarity with restaurant management systems.

Compensation and Benefits:

• Competitive pay structure with growth potential
• Positive and supportive work environment
• Free employee meals valued at over $3,000 annually
• Flexible scheduling options
• Closed on Sundays
• Scholarship opportunities from $1,500 to $25,000 for eligible employees
• Health, dental, and vision insurance contributions
• Career development and mentorship from experienced leaders
• Leadership training and advancement opportunities

About Chick-fil-A:

Chick-fil-A is one of the most trusted names in quick-service dining, renowned for its commitment to quality, community, and customer care. Every meal is crafted with fresh, simple ingredients, including hand-breaded chicken breast free of fillers or preservatives. Fresh produce is delivered multiple times per week to ensure every salad and side is made from the best ingredients. Our signature lemonade is prepared daily with freshly squeezed lemons, pure cane sugar, and water a symbol of our dedication to authenticity and quality. Chick-fil-A's success is built on servant leadership, hospitality, and a mission to positively impact everyone we encounter from our guests to our team members.

FAQ's:

Q) Does Chick-fil-A emphasize hospitality-based hiring?

A) Yes, guest interaction is a core hiring focus.

Q) Are roles structured around front-of-house and back-of-house teams?

A) Yes, responsibilities are divided between service and kitchen teams.

Q) Is faith-based culture part of employment?

A) Work culture reflects company values but roles are open to all applicants.

Q) Are leadership roles location-operator driven?

A) Yes, individual operators manage leadership hiring.

Q) Are Sunday closures consistent across all locations?

A) Yes, restaurants are closed on Sundays.