Service Supervisor

CULTIVATE A BETTER WORLD

At Chipotle, we believe that fast food doesn't have to mean a lower quality experience. We are on a mission to transform the fast-food industry by fostering conversations about farming and food sustainability. Join us in our quest to make better food accessible to everyone.

THE OPPORTUNITY

As a Service Supervisor, you will play a vital role in delivering an outstanding customer experience. You will ensure that our food is prepared and served safely and with quality. Additionally, you will lead and train our restaurant crew to provide excellent customer service while keeping our environment clean and organized. This role requires active engagement on the floor and the ability to lend a hand wherever necessary.

WHAT YOU'LL DO

• Prioritize adherence to Chipotle's policies and procedures.
• Ensure that high-quality, delicious food is always served.
• Address and resolve any food quality concerns promptly.
• Support food safety protocols, including monitoring handwashing, glove changes, and proper temperatures.
• Enhance customer experiences by effectively managing and resolving incidents.
• Oversee crew breaks, shift changes, and scheduling.
• Train and develop all front-of-house Crew members.
• Assist with crew performance evaluations.
• Mentor future Service Supervisors.
• Manage various administrative tasks, including banking and cash handling.
• Ensure office equipment and supplies are well-maintained and ordered as needed.
• Maintain adequate stock of supplies to meet operational needs.

WHAT YOU'LL BRING TO THE TABLE

• A firm understanding of Chipotle's Food With Integrity philosophy.
• Experience with cash handling policies and procedures.
• Knowledge of food safety and health regulations.
• Familiarity with standard office paperwork.
• Strong communication skills in the primary language of the work location.
• A high school diploma.
• Previous restaurant experience is essential.

WHAT'S IN IT FOR YOU

• Tuition assistance covering select degrees.
• Enjoy free food while you work!
• Access to medical, dental, and vision insurance.
• Digital tips to enhance your earnings.
• Paid time off to recharge.
• Holiday closures for a better work-life balance.
• Competitive pay rates.
• Career advancement opportunities, with 80% of managers starting as Crew members.

PAY TRANSPARENCY

The base pay range for this position is $18.25 to $20.31, plus eligibility for digital tips. Actual pay may vary based on experience and skills, and a competitive benefits package accompanies the base pay.

WHO WE ARE

Chipotle Mexican Grill, Inc. is committed to cultivating a better world by serving responsibly sourced, quality food without artificial additives. We operate all our restaurants in North America and Europe, guided by a mission to enhance food accessibility sustainably. As a leader in the food industry, we are eager to innovate and make a positive impact on our communities.

Chipotle values diversity and inclusion. We encourage all qualified candidates to apply, regardless of personal characteristics. We are dedicated to providing reasonable accommodations as needed during the hiring process.

FAQ's:

Q) What food preparation responsibilities are unique to Chipotle?

A) Employees prepare fresh ingredients daily on-site.

Q) Are knife skills required for Chipotle jobs?

A) Knife handling is part of many kitchen roles.

Q) Does Chipotle use station-based workflows?

A) Yes, employees work specific stations during service.

Q) Are cleanliness standards strictly monitored?

A) Yes, food safety audits are a regular part of operations.

Q) Do Chipotle jobs involve fast-paced line service?

A) Yes, speed and accuracy are critical during rush hours.