Dining Operations Manager

Job Summary of Dining Operations Manager:

As the Dining Operations Manager of a SONIC Drive-In restaurant, you are like a leader directing your troops in a continuous effort to enhance America's food service experience. Your duties involve training and supporting the drive-in restaurant employees, overseeing the delivery of food in a hygienic, secure, and efficient manner, and ensuring customers receive exceptional service.

Responsibilities of Dining Operations Manager:

• Supervises, coaches, monitors, and provides training for crew members and carhops
• Supervises and distributes duties to drive-in eatery employees as required to ensure alignment with operational protocols in all areas of food provision
• Checks and ensures that drive-in employees follow and comply with the guidelines, policies, and practices specified in the employee handbook
• Executes the necessary tasks for the initiation or conclusion of operations at a dining establishment
• Designs and tweaks employee work timetables, monitoring and adjusting restaurant staffing
• Procures food, paper goods, and other supplies for restaurants while following cost control guidelines
• Organizes and maintains employment-related records and payroll information for drive-in restaurant employees
• Emphasizes the importance of customer service orientation and ensures that employees prioritize meeting customer expectations consistently.
• Swiftly and courteously addresses guest concerns.
• Alerts the supervisor regarding guest complaints and actively participates in resolving them to promote guest happiness
• Carry out interviews and make hiring decisions for restaurant crew and management positions to fulfill staffing requirements
• Prepare all operational reports essential for analysis. Devise suitable action plans to tackle undesirable financial or sales trends
• Develop and roll out a well-planned marketing strategy to enhance market presence and drive sales

Requirements of Dining Operations Manager:

• High school diploma or equivalent required.
• Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
  Willingness to abide by the appearance, uniform and hygiene standards at SONIC

Employment opportunities at SONIC and its franchised locations are open to all, following Equal Opportunity Employer standards.

FAQ's:

Q) Does Sonic hire for carhop service roles?

A) Yes, carhops deliver orders directly to vehicles.

Q) Are outdoor service duties part of the job?

A) Yes, carhops may work outdoors.

Q) Do roles involve skating service?

A) Some locations offer skating-based carhop roles.

Q) Are audio-order systems used?

A) Yes, employees communicate with guests through intercom systems.

Q) Are late-evening shifts common?

A) Yes, many locations operate late hours.