Associate Supervisor

Job Summary of Associate Supervisor:

As a pivotal figure at Scooters Coffee in the position of Shift Lead, you play a crucial role in guaranteeing the seamless and effective operation of each shift. Your guidance significantly impacts the satisfaction of customers, the spirit of the team, and the general prosperity of our establishment. Here is an outline of the primary responsibilities associated with your role:

Leading the Team:

• Effectively lead and assist team members during your shift, making sure all are aware of their assigned duties and obligations.
• Lead by example, showcasing a high standard of customer service, product excellence, and efficiency.
• Foster collaboration among team members and cultivate an enjoyable and encouraging environment to maintain the enthusiasm and commitment of employees.

Customer Service Excellence:

• Make customer satisfaction your top priority by warmly welcoming each guest and guaranteeing orders are accurate and delivered promptly.
• When faced with customer concerns or complaints, approach them with a proactive attitude focused on finding solutions to transform any negative situations into positive outcomes.
• It is crucial that we consistently maintain our dedication to providing a smooth and enjoyable drive-thru encounter.

Management of Shifts and Operational Procedures:

• Assume control over shift timetables, ensuring that breaks are organized efficiently to uphold adequate staffing levels and operational productivity.
• Complete starting and ending tasks, such as precise money management, sanitation responsibilities, and stock evaluations.
• Maintain cleanliness, orderliness, and full inventory levels in the store consistently, prioritizing the upkeep of top-notch health and safety measures.

Maintaining a high standard of product quality and uniformity is crucial for customer satisfaction:

• Supervise the preparation of beverages and handling of food to guarantee that all items adhere to the quality criteria set by Scooters Coffee.
• Keep track of inventory levels and promptly inform the Store Manager of any shortages or problems.
• Regularly inspect the functionality of equipment and promptly communicate any maintenance requirements to prevent interruptions.

Leadership & Communication:

• Maintain transparent communication with your team members, offering them direction and constructive criticism to support their growth.
• Collaborate with the Store Manager to meet sales objectives and operational milestones.
• Take the initiative to recognize and address areas that need enhancement to enhance the effectiveness of shift operations.

Anticipated Availability and Flexibility: This refers to the assumed accessibility and adaptability required:

• Be ready to start work during early mornings, weekends, and holidays if necessary.
• Punctuality and a proactive attitude are vital when beginning your shift as a leader.

Success as a Associate Supervisor can be identified when one effectively fulfills the responsibilities associated with overseeing a team during a specific shift. This success is evident when a shift lead can skillfully coordinate and manage team members to ensure tasks are completed efficiently and goals are met. Achieving success in this role involves demonstrating strong leadership skills and the ability to make informed decisions in a fast-paced environment. Success as a Associate Supervisor is also reflected in the ability to effectively communicate with team members, provide guidance and support, and promote a positive work environment:

• Consistently high customer satisfaction and positive feedback.
• Smooth, efficient operations with minimal disruptions during your shift.
• A motivated, well-trained team that enjoys working together.
• Strong communication and collaboration with the Store Manager to achieve shop goals.

Your Associate Supervisor position plays a crucial role in fostering a positive workplace atmosphere and ensuring customer satisfaction. Your dedication and hard work are greatly appreciated, and we look forward to continuing our successful track record of delivering outstanding experiences to our customers!Since its establishment in 1998, Scooter's Coffee has positioned itself as a leading player in the specialty coffee sector. Despite being among the rapidly expanding brands in the industry, Scooter's Coffee remains dedicated to simplicity at its core: using sustainably-sourced ingredients that are meticulously crafted for perfection. Our belief in establishing meaningful connections and creating exceptional experiences for all individuals we encounter is ingrained in everything we do. At Scooter's Coffee, our values of integrity, love, humility, and courage guide our actions, and we are actively seeking talented and enthusiastic individuals to join our team.In your application, you are seeking a position with a Scooter's Coffee franchisee. Should you be selected, the franchisee will be your sole employer. Franchisees operate as independent business owners and determine their own employment terms, which may include varying wage and benefit structures among different franchisees.