Customer Service Manager

Company Overview:

As a leading brand in the pizza delivery industry, Domino's Pizza places great importance on delivering top-quality products, exceptional customer service, and opportunities for career progression. We are in search of a dedicated Customer Service Manager to lead multiple restaurant units, focusing on operational excellence and team development as core responsibilities.

Role and Responsibilities:

The Customer Service Manager will oversee operations for five to seven restaurant units, ensuring financial controls, business processes, and operational standards are consistently maintained. You will lead management teams to drive sales, profitability, and customer satisfaction while developing your staff's professional skills.

• Train, lead, and assist restaurant management teams in attaining their performance objectives.
• Follow company policies, operational regulations, and procedures to meet standards.
• Monitor financial health and identify possibilities for expansion.
• Bolster revenue streams and drive profitability in various sectors.
• Promote a positive work environment that fosters creativity and innovation among employees.
• Seek, mentor, and cultivate top talent within the region.
• Introduce strategic initiatives to foster brand growth.

Qualifications:

• Acquisition of a college degree with over three years of experience in the role of a District Manager or Multi-unit operator in the foodservice field, or a corresponding combination of education and hands-on experience.
• Confirmed expertise in overseeing and coordinating activities in a high-energy and rapidly changing environment.
• Shows expertise in performance management and highlights effective leadership skills.
• Competent in financial analysis, adept at reporting, and skilled in making effective decisions based on findings.
• Upholding a flawless driving and criminal record.

Benefits:

• The company provides a salary, bonus scheme, and benefits package that can reach up to $100,000 annually, with a base salary starting at $50,000 and potential added incentives.
• Opportunity to direct and develop multiple restaurant units within a burgeoning brand.
• Participating actively and showcasing leadership skills within a high-performance team structure.
• Providing avenues for skill enhancement through training programs and development tools for individuals and teams.

Additional Information:

Applicant details will be handled confidentially in accordance with EEO guidelines. Domino's Pizza prioritizes teamwork, professionalism, and career advancement, fostering a supportive environment for employees to thrive.

FAQ's:

Q) Does Domino’s hire drivers separately from in-store staff?

A) Yes, delivery drivers have role-specific responsibilities.

Q) Are delivery performance metrics tracked?

A) Yes, delivery time and order accuracy are monitored.

Q) Do in-store roles involve order management systems?

A) Yes, staff use digital order tracking and POS systems.

Q) Are weekend evening shifts common?

A) Yes, weekends are typically high-volume periods.

Q) Does Domino’s offer franchise-based hiring?

A) Yes, most positions are hired through franchise locations.