Restaurant Manager

Company Overview:

Tar Heel Capital, a franchise of Wendy's, began operation in 1977. Since then, we have grown to 89 stores in North Carolina, South Carolina, and Georgia. If you are looking for an exciting career in restaurant management and would like that career with a growing and stable company, then come join our team. Our customers are passionate about Wendy's. That's why Wendy's employees still embrace the simple effective principles Dave Thomas followed when he opened his first Wendy's restaurant: SERVE HOT FRESH HAMBURGERS THAT ARE MADE TO ORDER WITH A CHOICE OF TOPPINGS AND TREAT EACH CUSTOMER AS A SPECIAL GUEST. New managers go through an extensive 10-12 week training course combining classroom instruction with hands-on learning in actual restaurants where manager trainees learn the basics of restaurant management, becoming familiar with all aspects of the business.

Role and Responsibilities:

As a Restaurant Manager, you will assist the General Manager in managing the operations and staff of a Wendy's Restaurant, including the execution of all company policies, procedures, programs and systems. You will direct the overall operation of the restaurant, from hiring and overseeing a team of employees that deliver exceptional guest service to managing the financial performance of the store. This is a FULL TIME POSITION. Key responsibilities include:

• Assist the General Manager in managing the daily operations and staff of a Wendy's restaurant.
• Direct the overall operation of the restaurant, ensuring smooth and efficient daily operations.
• Hire, train, and oversee a team of employees that deliver exceptional guest service.
• Execute all company policies, procedures, programs and systems.
• Drive sales and profitability through effective execution of the Company's business plan.
• Manage the financial performance of the store, including controlling costs and meeting profit objectives.
• Create a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship building.
• Conduct yourself in a professional manner when dealing with customers, Team Members, and corporate management.
• Act as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct set by the Company and the Wendy's brand.
• Work with integrity, honesty and accountability in all situations.
• Manage shift operations including assigning employees to positions, distributing breaks, and motivating employees to complete shift goals.
• Oversee food safety management and ensure compliance with all health and safety regulations.
• Resolve customer complaints and ensure customer satisfaction.
• Facilitate employee training and development.
• Complete administrative duties including payroll, ordering product, cash management, and other paperwork.
• Write weekly employee schedules to ensure adequate staffing levels.
• Monitor restaurant performance including speed of service, food quality, cleanliness, and overall efficiency.

Required Skills and Experience:

• Excellent customer service skills.
• Ability to multi-task effectively.
• Ability to work in a fast-paced environment.
• Excellent team management skills.
• Good communication skills.
• Professional appearance and demeanor.
• Strong leadership abilities.
• Ability to manage employees, food prep, food safety, and labor efficiently.
• Problem-solving skills and ability to make sound decisions.

Preferred Qualifications:

• Experience in fast food or quick service industry preferred, not required.
• Experienced managers preferred, but not required.
• Special consideration given to candidates with prior Wendy's experience.
• High school diploma or GED preferred.

Compensation and Benefits:

• Competitive salary.
• Monthly bonus program.
• Excellent advancement opportunities.
• Health, dental, vision, and life benefits.
• Company matching 401(k).
• Free meals.
• Free uniforms.
• Tuition reimbursement.
• Adoption assistance programs.
• Extensive 10-12 week training course combining classroom instruction with hands-on learning.
• Top pay for top performance.

About TAR HEEL CAPITAL / WENDY'S:

Tar Heel Capital believes the manager of a well-run restaurant is a well-paid manager. When the base pay is joined with a bonus incentive, the compensation package at Wendy's is well worth the effort. We believe in rewarding our managers with top pay for top performance. Tar Heel Capital realizes compensation is only one part of the total package. We are looking for extraordinary management people, so we offer extraordinary benefits to go with the program. Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits, and career programs which may vary from company-owned locations.

FAQ's:

Q) How does Wendy’s structure crew responsibilities?

A) Crew members are cross-trained across order taking, food assembly, and service stations.

Q) Does Wendy’s emphasize speed-of-service roles?

A) Yes, efficiency and order accuracy are key performance expectations.

Q) Are shift changes frequent at Wendy’s?

A) Shift rotations may occur to support peak meal periods.

Q) Does Wendy’s hire specifically for grill operations?

A) Yes, grill-focused roles are available in high-volume locations.

Q) Is teamwork a major performance factor?

A) Yes, Wendy’s evaluates performance based on collaboration and service flow.