Hospitality Host

Job Summary of Hospitality Host:

The role of an IHOP Hospitality Host entails welcoming and seating guests with a warm demeanor and contributing to the efficient organization of guest traffic flow within the restaurant. The Hospitality Host position requires a balance of exceptional technical skills and interactive capabilities to manage various responsibilities, including taking and delivering food and drink orders. Beyond task execution, the restaurant highly values delivering top-notch customer service; thus, Hospitality Hosts are responsible for conducting financial transactions. A proficient Hospitality Host should focus on ensuring guests gratification by displaying friendliness, politeness, adaptability, and dependability. Moreover, an ideal candidate is characterized by their adeptness in problem-solving and their collaborative nature within a team environment.

Responsibilities of Hospitality Host:

• Saluting, placing, and leading guests to their designated areas.
• Assists visitors entering or exiting by offering to open the door on their behalf.
• Addressing the individual requirements of guests by offering assistance like boosters, highchairs, and support for disabilities.
• Procedure for processing orders for pick-up and home delivery
• Properly managing the restaurant's waitlist during busy times involves utilizing various techniques to streamline the seating process and minimize guest wait times
• Offering menu recommendations coupled with further insights.
• Presenting additional merchandise in relevant instances.
• Receiving and managing customer demands through technology platforms, manual tickets, or memory skills.
• Conveying order details effectively to the kitchen staff.
• Ensuring timely distribution of food and drinks to visitors located outside the premises.
• Handing over funds and picking up arrears.
• The cleanliness and maintenance of the restaurant play a significant role in attracting and retaining customers
• Providing customers with exceptional service is essential for enhancing their overall experience.
• Handling orders and preparing food and drinks for takeaway.
• Providing suggestions to customers on menu options that cater to their liking.
• Ensuring a superb customer experience.

Qualifications of Hospitality Host:

• It is helpful to have prior Hospitality Host experience.
• It is crucial to exhibit strong teamwork and communication abilities in this scenario.
• Being capable of conducting financial exchanges with care and accountability is required.
• Ability to multitask effectively and display quick reflexes is a must.
• Being open to working varying schedules and being prepared is important.
• Teamwork skills are a must for this role.

Benefits of Hospitality Host:

• Competitive Pay
• Flexible Hours
• Extensive Training
• Real Advancement Opportunities

FAQ's:

Q) Does IHOP hire for breakfast-centric service?

A) Yes, breakfast is a primary focus.

Q) Are griddle cooking roles available?

A) Yes, cooks handle pancakes and breakfast items.

Q) Do servers manage high table turnover?

A) Yes, table pacing is important during peak hours.

Q) Are overnight shifts offered at some locations?

A) Yes, select restaurants operate 24 hours.

Q) Is early morning availability important?

A) Yes, opening shifts are common.