Restaurant Crew Member

Job Summary of Restaurant Crew Member:

At IHOP, your role as a Restaurant Crew Member is to deliver quick, efficient, and courteous service to all customers. This includes greeting and seating guests, taking and serving orders, processing payments, and making sure tables are cleaned and set up for the next guest, all while creating a welcoming and pleasant dining atmosphere.

Responsibilities of Restaurant Crew Member:

• Form and maintain professional and operational working connections with IHOP team members and visitors.
• Comply with the IHOP SOP for service guidelines to provide guests with a premium level of service.
• Address guest concerns professionally, courteously, and promptly, express appreciation for their input, and encourage them to return at another time.
• Familiarize yourself with IHOP's specialized language, shorthand terms, procedures, and insights into plating and menu particulars.
• Follow the standard protocols for handling guest checks and managing server cash flow effectively.
• Handle the stocking and rotation of all required provisions in the service zones and dining area as designated for each shift.
• Comply with the health, sanitation, and safety guidelines established by local regulations and standard operating procedures.

Physical demands of Restaurant Crew Member:

• While performing the duties of this job, the employee frequently is required to use hands to finger, handle, or feel objects, tools or controls
• Reach with hands and arms; and climb or balance.
• The employee frequently is required to stand; walk; stoop; kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell
• The employee occasionally must lift and/or move up to 25 pounds.

The physical requirements specified in this document are a reflection of the prerequisites that employees need to meet to carry out the essential duties of the job proficiently. Reasonable accommodations may be provided to ensure individuals with disabilities can perform these necessary functions.