Front of House Manager

Company Overview:

At Chili's, teamwork and collaboration are central to our success. The Front of House Manager plays a key role in leading the guest-facing team, ensuring operational excellence, and creating a welcoming and enjoyable dining experience. This role directly contributes to Chili's mission of providing high-quality food and service in a fun and inclusive environment.

Job Summary:

The key to excelling as a Front of House Manager lies in cultivating a collaborative and accountable team environment. Managers are recognized for their dedication and contributions, inspiring staff to deliver outstanding service while maintaining operational standards and a relaxed atmosphere.

Key Responsibilities:

• Address guest complaints and concerns promptly and effectively to maintain high levels of guest satisfaction.
• Foster a culture of accountability, ensuring team members take responsibility for their actions and their impact on the team and overall business success.
• Engage in self-reflection to identify root causes of challenges and implement improvements rather than assigning blame externally.
• Promote open communication to ensure all team members' perspectives are heard and valued.
• Encourage continuous improvement by supporting innovative suggestions and problem-solving strategies that drive meaningful results.
• Lead with both logical reasoning and emotional intelligence, balancing analytical thinking with empathy in decision-making and team leadership.
• Utilize Chili's advanced financial management systems to optimize cost control and increase profitability.
• Follow operational procedures, including the Manager Timeline and Line Checks, to ensure consistent quality and efficiency.
• Recruit, train, and empower employees to assume greater responsibilities and contribute to long-term business success.
• Develop customer loyalty programs with incentives to encourage repeat visits and reward loyal patrons.
• Ensure food safety by following proper handling, cooking, and storage procedures.
• Demonstrate Chili's cultural principles by valuing each guest, delivering excellent service, pursuing culinary excellence, taking ownership of responsibilities, and fostering a vibrant and engaging restaurant ambiance.
• Promote diversity, equity, and inclusion, recognizing and valuing the unique perspectives and skills of all team members.

Desired Qualifications:

• Proven leadership experience in restaurant or hospitality management.
• Strong multitasking and organizational skills in fast-paced environments.
• Ability to manage teams effectively and maintain high operational standards.
• Commitment to excellent customer service, food safety, and team development.

About You:

• Dependable team player thriving in a fast-paced work environment.
• Strong multitasking skills and ability to prioritize effectively.
• Proven leadership skills demonstrated in prior management roles.
• Fosters a respectful and inclusive work culture that values diversity and individual contributions.

Why Join Us

• Competitive compensation and benefits.
• Opportunities for career advancement and professional growth.
• Supportive and inclusive work environment emphasizing teamwork and collaboration.
• Dynamic, fun, and engaging workplace culture.

About Chili's:

Founded in 1975, Chili's is a leading casual dining brand known for its bold flavors and signature menu items, including Big Mouth burgers, smoked ribs, and sizzling fajitas. With a focus on high-quality food, outstanding service, and an enjoyable dining experience, Chili's fosters a team-oriented, inclusive, and fun workplace where employees can grow and thrive.