Assistant General Manager

Description:

As the Assistant General Manager, you will be a key leader in the management team, responsible for overseeing the day-to-day operations of the venue. You will work closely with the General Manager to ensure the highest standards of guest experience, operational efficiency, and team member performance are met. This role requires a dynamic and hands-on approach to leadership, focusing on driving sales, managing budgets, and fostering a positive and productive work environment.

Qualifications:

• Must be outgoing and possess a positive, service-oriented attitude, with the ability to work a flexible schedule including days, nights, weekends, and holidays.
• Proven ability to communicate effectively and professionally with all levels of staff and guests.
• Highly organized, self-motivated, and capable of working independently with minimal supervision.
• Upholds a professional appearance and adheres to all company dress code policies at all times.
• Must be at least 18 years of age and authorized to work in the United States.

Benefits:

• Dave & Buster's offers a comprehensive benefits package for eligible full-time positions, which may include medical, dental, and vision insurance, 401K with company match, and exclusive perks like FREE GAMES.
• Compensation for this position is competitive and will be discussed during the interview process, based on experience and qualifications.

Responsibilities:

• Assists the General Manager in all aspects of venue management, including leading and mentoring the team to deliver an exceptional guest experience.
• Oversees and manages all front-of-house and back-of-house operations to ensure seamless service and adherence to company standards.
• Monitors key performance indicators (KPIs), analyzes sales data, and develops strategies to drive revenue growth and profitability.
• Maintains high standards of food quality, service, cleanliness, and safety throughout the venue.
• Manages inventory, controls costs, and ensures proper handling and storage of all products.
• Responsible for team member scheduling, training, performance management, and conflict resolution.
• Ensures compliance with all company policies, procedures, and safety regulations.
• Handles guest inquiries, concerns, and feedback in a professional and timely manner.
• Assists with administrative duties, including financial reporting, payroll, and cash handling procedures.
• Fosters a collaborative and supportive working environment to maximize team member morale and productivity.
• The physical demands of this role are representative of those an employee must meet to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities.
• While performing the duties of this position, the Assistant General Manager will frequently be required to:
• Work in a high-energy, fast-paced environment with a variety of challenging conditions.
• Move around the facility, standing for extended periods of time.
• Lift, carry, and move items weighing up to 30 pounds.
• Walk or stand for up to 100% of the shift.
• Reach, bend, stoop, and perform cleaning and maintenance tasks as needed.

FAQ's:

Q) Does Dave & Buster’s hire for both entertainment and dining roles?

A) Yes, jobs support arcade operations and food service.

Q) Are game floor attendants separate from servers?

A) Yes, arcade and restaurant roles have different responsibilities.

Q) Do employees handle large group events?

A) Yes, private parties and corporate events are common.

Q) Is cash handling part of arcade roles?

A) Yes, some positions manage game cards and payments.

Q) Are weekend evenings peak working times?

A) Yes, weekends are the busiest periods.