Team Lead

Team Lead

Job Summary of Team Lead:

The primary duty is to direct and aid staff members in order to secure efficient restaurant procedures and a superb customer service. The emphasis is on mentoring, outlining goals, and preserving brand and safety benchmarks during every rotation.

Job Duties and Responsibilities of Team Lead:

• Carry out the tasks required of team members in the restaurant as requested.
• Aid in the accomplishment of operational targets and the enforcement of brand standards by management.
• Ensure the preparation of food and beverages aligns with the specified quality and brand requirements.
• It is important to efficiently communicate the priorities, objectives, and achievements of the shift to the team.
• Assist in mentoring and advising team members throughout their work period by giving them feedback in a timely manner.
• Support in the coaching and advancement of new team associates.
• Ensure that safety, security, and financial guidelines are being followed.
• Work with incoming team leads to facilitate effective shift changes.
• Ensure compliance with food safety protocols and keep track of inventory levels throughout the shift.
• Offer excellent guest experiences and uphold the same standard among staff.
• Coordinate staff shifts and supervise cash transactions based on company guidelines.

Qualifications and Experience of Team Lead:

• Competency in fundamental computer skills and ability to communicate effectively in English is necessary.
• Experience in leadership within retail, restaurant, or hospitality settings is highly valued.
• Skilled in fostering teamwork and encouraging others in a rapidly changing atmosphere.
• Approaching tasks with optimism, trustworthiness, and a readiness to expand knowledge and embrace change.
• Demonstrating a strong dedication to meeting guest needs and adept problem-solving skills.

Benefits of Team Lead:

• Competitive compensation coupled with performance-based bonuses.
• Paid Time Off (PTO) and flexible scheduling enable workers to enjoy paid leave and adjust their work hours as needed for better work-life balance.
• Opportunities for enhancing professional growth through training and development initiatives.
• Savings for staff members on food and beverages.
• Inclusive options for health, dental, and vision care are offered.

About Baskin Robbins:

Baskin Robbins is a global leader in ice cream and frozen treats, committed to delivering high quality products and exceptional customer experiences. The Baskin Robbins values teamwork, innovation, and growth, creating a supportive environment for employees to develop skills and contribute to guest satisfaction.

FAQ's:

Q) Does Baskin Robbins hire for customer-facing dessert service?

A) Yes, most roles involve direct customer interaction.

Q) Are employees trained in portion control?

A) Yes, proper scooping and serving sizes are emphasized.

Q) Is product knowledge important?

A) Yes, staff should understand flavors and seasonal offerings.

Q) Does the job involve freezer and cold storage work?

A) Yes, handling frozen products is routine.

Q) Are evening and weekend shifts common?

A) Yes, peak hours are typically evenings and weekends.